Forum Discussion

Nicmack77's avatar
Nicmack77
Experienced Cover User
10 months ago

Migration

Hi I have one cloud based account which we use Accountright but I have several files under that seriel number that are not cloud based.  

 

One of the company files is leaving our group and needs to take their file with them.  

 

Can they purchase Business Pro and upload his file into that?  

  • Genreve_S's avatar
    Genreve_S
    10 months ago

    Hi Nicmack77, 


    Thanks for the response. We appreciate your follow-up question. 

     

    This is the same process. You can leave out the cancellation, if it does not apply.

     

    Feel free to let us know if you need further assistance. 

     

    Thanks,
    Genreve 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    10 months ago

    Hi Nicmack77, 


    Thanks for posting your concern in the forum. 

     

    I understand the need to move one of the files to another serial number. If the file is going to move to a New MYOB Business serial number, you can follow these steps. 

    1. Create a backup of the AccountRight company file. 
    2. Create a new MYOB Business subscription. 
    3. Fill out the online form using the serial number of the new Business subscription. 

    After these steps, you just need to cancel the current subscription for the old AccountRight file. 

     

    Let us know if you require any further clarifications or assistance. 


    Thanks,
    Genreve

    • Nicmack77's avatar
      Nicmack77
      Experienced Cover User
      10 months ago

      Thank you for your answer.   I don't want to cancel my current subscription just remove one of the company files from it and move it to a standalone subscription. 

       

      Is it still the same process? 

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        10 months ago

        Hi Nicmack77, 


        Thanks for the response. We appreciate your follow-up question. 

         

        This is the same process. You can leave out the cancellation, if it does not apply.

         

        Feel free to let us know if you need further assistance. 

         

        Thanks,
        Genreve 

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