Hi Allan52,
Thank you so much for your detailed post and welcome to the Community Forum!
My apologies for the late response. It seems that your computer's internet settings, specifically the "Windows Internet Options," are preventing the proper functioning of certain essential files known as "cookies," which are necessary for logging into your company files. These cookies are benign and solely contribute to secure access to your work-related content. To address this issue, kindly follow the steps outlined below:
Please keep us informed of your progress.
Regards,
Earl
Earl,
This is another discussion with the same problem. The offered method doesn't work.
Re: Error - Uh-oh! The numbers don't add up. - MYOB Community
Hi ALL,
I apologize for the delayed response. May I inquire if you are still experiencing the issue? Some users have successfully resolved similar problems by clearing their browser's cache and history. If the problem persists, we recommend attempting to log in from a different browser.
Feel free to post again, we're happy to help!
Regards,
Earl
I use Edge browser and I still cannot log out. I cleared browser history and cache as recommended.
Tried Chrome and I even cannot log in to MYOB, I can't pass verification stage. It is because I logged in already in the different browser.
Hi, thankyou for your reply. Unfortunately the steps you outlined didn't work and I'm still getting the error message which comes up and stops me logging out from the Payroll module that I use. Please Note that I'm only liceneced for payroll, not the full MYOB.
Hi Allan52, and Booran,
Thank you for your patience, and I apologize for any inconvenience caused. After conducting an investigation into this issue, we have identified a solution. Please log in to the security center directly at https://my.account.myob.com. Then, choose the option 'Change your 2fa device' or 'Get started' (depending on whether you currently have 2fa via email or app enabled).
It's important to note that before initiating the recovery process from the email link, ensure that all web browser windows are closed.
Please do let me know how you go on this.
Regards,
Earl
Thank you Earl
It works properly now. I can log in and log out.
changed accessing MYOB on my laptop from Edge to Firefox and the error message didn't come up when exiting the program. Hooray!
Hi Allan52,
We're pleased to hear that you've managed to resolve your issue. If you have any further queries, please don't hesitate to reach out to us. We're here to assist you.
Additionally, I'd like to confirm with you, Booran , if you're still experiencing this issue. If so, please let us know, and we'll be more than happy to take a closer look and provide further assistance.
Regards,
Earl
