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Allan52's avatar
Allan52
10 months ago

When I log out I get an error message "Uh-oh The Numbers don't add up"

When I log out I get an error message "Uh-oh The Numbers don't add up". it has a dropdown which gives this message "The request is missing a required parameter, includes an invalid parameter value, i...
Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi Allan52,

Thank you so much for your detailed post and welcome to the Community Forum!

My apologies for the late response. It seems that your computer's internet settings, specifically the "Windows Internet Options," are preventing the proper functioning of certain essential files known as "cookies," which are necessary for logging into your company files. These cookies are benign and solely contribute to secure access to your work-related content. To address this issue, kindly follow the steps outlined below:

  1. Add MYOB.COM as an allowed site to ensure that cookies are saved.
  2. Press the Windows key on your keyboard.
  3. Type in Control Panel and open it.
  4. Click on Internet Options (If you don't see Internet Options, select Small icons or Large icons from the top-right drop-down menu).
  5. Navigate to the Privacy tab.
  6. Click on Sites.
  7. Add MYOB.com in the Address of website field.
  8. Click Allow.

Please keep us informed of your progress.
Regards,
Earl

Allan52's avatar
Allan52
9 months ago

changed accessing MYOB  on my laptop from Edge to Firefox and the error message didn't come up when exiting the program. Hooray!

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    9 months ago

    Hi Allan52,

    We're pleased to hear that you've managed to resolve your issue. If you have any further queries, please don't hesitate to reach out to us. We're here to assist you.
     

    Additionally, I'd like to confirm with you, Booran , if you're still experiencing this issue. If so, please let us know, and we'll be more than happy to take a closer look and provide further assistance.

    Regards,
    Earl

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