Forum Discussion

RogerA's avatar
RogerA
2 years ago

Customer balances with no outstanding transactions

I have 3 customers with outstanding balances on the card file but with no outstanding invoices in the 'Sales Register'  I have followed the suggestions in other similar posts and checked the "Outstan...
Steven_M's avatar
Steven_M
Former Staff
2 years ago

Hi RogerA 

 

Based on the screenshot you have uploaded, I would agree it likely needs to come in for an investigation and possible repair. So we can arrange for that would you mind sending me a private message on this Forum with your product serial number and the name of the customer's card that is impacted.