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Eric3's avatar
Eric3
Trusted User
4 months ago

Registering for E Invoicing - E for "Error"?

Hi, We are using Account Right Standard NZ 2024.6.0 (Build 2024.6.1.9) and we recently decided to register for e invoicing (https://www.einvoicing.govt.nz/get-set-up/small-and-medium-businesses).  O...
Earl_HD's avatar
Earl_HD
MYOB Moderator
4 months ago

Hi Eric3 ,

I appreciate your detailed post. When this issue occurs, please check if there are any invalid characters in the invoice number. If there are, remove them and ensure the invoice number is numeric only. I also recommend clearing your browser's cache and history or trying a new incognito window in Chrome. Thank you!

Regards,
Earl

  • Eric3's avatar
    Eric3
    Trusted User
    4 months ago

    Hi Earl,

    I copied and pasted the invoice number from our last invoice, so this is unlikely to be the problem.

  • Eric3's avatar
    Eric3
    Trusted User
    4 months ago

    Hi again Earl,

    I've also just tried using Chrome's incognito mode (which raised a couple of eyebrows) to register, nothing.

     

    I don't want to clear my cache and history in my main browser because all my passwords for various sites etc will disappear.  I tried using MS Edge with a cache and history cleared browser - nothing.  This is a system problem.

     

    E.

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