Forum Discussion

belindahowie's avatar
belindahowie
Partner
4 months ago

AR - 2/7/24 Payroll not recording

First FY25 payroll pay date 2/7/24 jumps to Process Payments with no value. No payroll data recorded. Please help, so we can pay staff today.
Princess_R's avatar
Princess_R
MYOB Moderator
4 months ago

Hi belindahowie

 

Thank you for reaching out! I've responded to your other thread and have applied a fix script to your file to address the issue with processing payroll. If you're still experiencing any problems, please don't hesitate to let me know. Send me a private message with your serial number and email address, and we'll assist you promptly. We're here to ensure you can pay your staff without any further delay today.

 

Cheers,

Princess

  • Precision21's avatar
    Precision21
    Experienced User
    4 months ago

    Hello Princess

    we appear to be having the same problem as well today, can you please offer any assistance ASAP

    thanks

  • Karina4's avatar
    Karina4
    Contributing User
    4 months ago

    Hi Princess,

    We are also having this issue with a payroll that needs to be processed ASAP. Are you able to run this fix for us too? 

    Thanks. 

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      4 months ago

      Hi Karina4

       

      I understand it's urgent to get this sorted. Could you send me a private message with your serial number and company file ID (you can find it under Help > About MYOB AccountRight)? I'm here to help fix this for you as quickly as possible!

       

      Cheers,

      Princess

      • Karina4's avatar
        Karina4
        Contributing User
        4 months ago

        Hi Princess,

        How do I send you a private message?