Forum Discussion

belindahowie's avatar
belindahowie
Partner
4 months ago

AR - 2/7/24 Payroll not recording

First FY25 payroll pay date 2/7/24 jumps to Process Payments with no value. No payroll data recorded. Please help, so we can pay staff today.
Karina4's avatar
Karina4
Contributing User

Hi Princess,

We are also having this issue with a payroll that needs to be processed ASAP. Are you able to run this fix for us too? 

Thanks. 

Princess_R's avatar
Princess_R
MYOB Moderator
4 months ago

Hi Karina4

 

I understand it's urgent to get this sorted. Could you send me a private message with your serial number and company file ID (you can find it under Help > About MYOB AccountRight)? I'm here to help fix this for you as quickly as possible!

 

Cheers,

Princess

  • Karina4's avatar
    Karina4
    Contributing User
    4 months ago

    Hi Princess,

    How do I send you a private message? 

  • Precision21's avatar
    Precision21
    Experienced User
    4 months ago

    Hello Princess

     

    Is there a way I can properly delete the extra pay run that was created for 11 of my staff or do I just leave it for next week's payrun entered in advance?

     

    thanks 

    Liza