Forum Discussion

MBBE's avatar
MBBE
4 years ago

Colonial First State

I have entered the details into MYOB and confirmed they are correct with the super fund, but MYOB is still saying that the employee number is incorrect?  How do I correct this?
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi MBBE 


    As discussed in our private conversation, the issue is with the wrong fund selected in the card file for this employee which is causing errors.

    Let me know how you go on after selecting the correct fund. 

Komal_S's avatar
Komal_S
MYOB Staff

Hi MBBE 


Welcome to the Community Forum!

 

Can you please confirm the USI of the fund and also the first three digits of the employee membership number? 

MBBE's avatar
MBBE
4 years ago

Hi Komal_S,

 

The USI is FSF0361AU/FSF0361AU

 

The first three digits of the membership number is 065

 

 

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    4 years ago

    Hi MBBE 


    The prefix is correct, can you please delete the membership number, save the changes, re-enter the membership number and try to pay super again? Do you still get the same error message? 

    • MBBE's avatar
      MBBE
      4 years ago

      I received the same error message 

       

       

      You need to enter a valid employee membership number for this employee.

      • Komal_S's avatar
        Komal_S
        MYOB Staff
        4 years ago

        Hi MBBE 


        In that case, can you please send me a screenshot of the error window, employee's card where membership number is entered and the fund details by Private Message so I can investigate further on what's causing it. 

    • MBBE's avatar
      MBBE
      4 years ago

      hi,

       

      I have already tried without the spaces, with spaces,  I have tried all manner of combinations and they still don't work.

       

       

      • Komal_S's avatar
        Komal_S
        MYOB Staff
        4 years ago

        Hi MBBE 


        As discussed in our private conversation, the issue is with the wrong fund selected in the card file for this employee which is causing errors.

        Let me know how you go on after selecting the correct fund. 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

 

Related content