Deleting a duplicate pay run
I was processing pays for 27 staff and when I tried to record the pay it timed out. I then had to close MYOB. The pay was not there when I started MYOB again so I reentered the pay details and record...
Forum Discussion
Hi HayB - thanks for the question.
To remove transactions from the Prepare electronic payments screen, just select them and create a bank file. You don't need to upload this bank file to the bank - so you can simply delete it.
I hope this helps!
Adrian
Hi
The exact same thing happened when I was doing my pay run. I was told it was the internet but obviously it was a MYOB glitch. I contacted Myob and I had to go in and reverse every second transaction for each employee. I now find that I have two entries in Prepare Electronic payments. A negative and a positive figure for each employee. I have tried what Adrian suggested for four previous entries in electronic payments and they are still there. I would like a suggestion on how to remove my entries too.
Thanks
Gale
Hi bunyippreschool,
Looks like you're having a little trouble with your pay run and electronic payments, but don't sweat it, we've got your back! You've got two ways to clear transactions from the "Prepare Electronic Payment" window. First, you can select the transactions you want to clear and download a bank file. Your second option is to create a new clearing account. This might vary depending on your situation, so it's best to check out these two links below:
- Clear transactions by downloading a bank file.
- Clear transactions by creating an electronic clearing account.
Feel free to get in touch if you need more help.
Cheers,
Princess
