Resolved! Customers unable to access - MYOB Business and AccountRight Browser - 01/03/24

Hi Kerrin28 and PeterBor, thank you both for verifying that you have not received the status hub notification in junk/spam and there are no outlook rules in place. Agree that the immediate incident is a priority, but I will definitely make sure the team can look into whether there is an issue with the sending of our status hub notifications.

Its friday, should I push the update via GIT? sure, what could possibly go wrong.....

Hi @MikeG1

Only rules I have change the category of an email.

I do not have any rules moving email to folders etc.

I have checked my junk mail folder and there is nothing there so it would seem that status notifications are also broken.

May need to get support to look at that once the major issue is fixed

FYI everyone. An update will be provided soon on our status hub page. I will also update here as soon as it is available
Thank you for using the community as a space to engage with MYOB, fellow business owners and software users!

That's very interesting MikeG1 as we haven't received any either! Unless you sent it with a pigeon.

Don't think it's very nice to treat your customers and their businesses to this extent.

I don't have rules and do often get emails saying that a part of MYOB is not working.

Didn't get an email today though.

I can't get payroll onboarding working on Accountright either.

Think it must time to finish for the day.

Hi PeterBor - regarding notifications from our status hub. I can confirm that when this was raised to our status page we enabled to notify customers.
There are no settings to manage as such (as you have noticed) so I can only think that the notification may be in your spam, junk or there is a rule to fitler it somewhere.

Been trying to get in MYOB business since 1pm, how much longer will it be?

Should I give up and call it the weekend alread?

Update please? I've been trying to pay employees for 3 hrs, have received no email communication?

Will there be some form of compensation for loss of business? We're trying to sort out some larger quotes that need to be processed today.