Forum Discussion

Phloque's avatar
Phloque
Experienced User
6 years ago

Accountedge NE edition 12 - can't access custom forms

Yesterday I could access custom forms (in this case for printing a customised copy of an invoice - something I routinely do)  Today I can't. I've quit and reopened AE, and restarted the computer C...
  • Neil_M's avatar
    Neil_M
    6 years ago

    Hi Phloque

     

    Generally speaking, for AccountEdge to pick up the customized forms they need to be in the correct location for that version. If they weren’t then they wouldn’t be seen by AccountEdge when it tries to load them.

     

    I’d start by opening AccountEdge and going into the Customise Forms section. You don’t need to make any changes to a form, instead the form needs to be saved as a customized form with a unique name that you haven’t used on the Mac as a file name. You can then search for this file name in Finder. This will help confirm the folder that AccountEdge is looking at for the customized forms so that you can confirm whether or not they are in the right location

Neil_M's avatar
Neil_M
Former Staff

Hi Phloque

 

Generally speaking, for AccountEdge to pick up the customized forms they need to be in the correct location for that version. If they weren’t then they wouldn’t be seen by AccountEdge when it tries to load them.

 

I’d start by opening AccountEdge and going into the Customise Forms section. You don’t need to make any changes to a form, instead the form needs to be saved as a customized form with a unique name that you haven’t used on the Mac as a file name. You can then search for this file name in Finder. This will help confirm the folder that AccountEdge is looking at for the customized forms so that you can confirm whether or not they are in the right location

Phloque's avatar
Phloque
Experienced User
6 years ago

Thanks Neil

In the wonderful ways of computing - 

  • for umpteen years no problem accessing custom forms
  • yesterday couldn't access custom forms so panic and contact MYOB community
  • today no problem accessing custom forms

Nonetheless yours is an excellent waty to track down where custom forms end up

Much appreciated

Philip

 

 

 

 

 

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