An hour and a quarter with support byesterday and MYOB was accessing the right template but for some reason would not register the field modification. So we deleted the field, created a new one on the template, put in the text, saved it, and that fixed the problem.
Hello brasstacks
Thanks for your post, and apologies for the delay in responding to you.
I have found this post customised form on the community forums that may be applicable to your situation. It involves permissions access and sounds like it could be something that may be at play for your issue too. Please feel free to have a read of it and see if it helps.
Thanks. The template is being saved to the correct folder. If I open it to re-customise, it shows the amended detail on the form. But when I try to print using the template, it continues to use the old template. Have reinstalled Account Edge Pro V18.
Hi brasstacks
I would make sure that form is set as the default within the company file. This can be done in a few different places depending on your needs. Our AccountRight Help Article: Set the default forms to be used when emailing or printing goes through the necessary locations where you can set a default form. I understand that you are using AccountEdge, the process would be the same between these products.
