Forum Discussion

SSdunedin's avatar
SSdunedin
28 days ago

Invalid fingerprint

We have a read only version of MYOB and can no longer access it.  Not sure if this is because of the new update of MYOB that came out last week.  When I click on "View error details" it says invalid fingerprint.  How do I fix this so we can view the file?  If I click on restart Account Right I get the same error

 

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    28 days ago

    Hi SSdunedin,

     

    Welcome to the Community Forum!

     

    I see you're having trouble accessing your file. No worries, I'm here to help! To fix this, please check out this thread  and follow the steps mentioned in it.

     

    Feel free to get in touch if you need more help.

     

    Cheers,

    Princess

  • Dgmeinsider1's avatar
    Dgmeinsider1
    9 days ago

    Invalid fingerprint
    We have a read only version of MYOB and can no longer access it.  Not sure if this is because of the new update of MYOB that came out last week.  When I click on "View error details" it says invalid fingerprint.  How do I fix this so we can view the file?  If I click on restart Account Right I get the same error

     

    The "Invalid fingerprint" error in MYOB typically points to an issue with file integrity or software credentials, often occurring after an update. To resolve this, first ensure that you have the latest version of MYOB installed. Restart your computer and try dgme accessing the file again. If the problem persists, check if you have a backup of the file from before the issue began, and consider reaching out to MYOB support for further assistance. If necessary, you might also try uninstalling and reinstalling MYOB, ensuring you have a backup of your data beforehand.