MYOB Invoice APP
Hi MYOB Team We have Accounts Right 2024.8.1.5 running on our laptop - $141.00 pm We run a mobile SERVICE industry business with iPhone & iPad away from the office. Last Thursday the old ...
Forum Discussion
Hi robyno8888,
This issue commonly arises when the email address isn't associated with their my.MYOB account. To resolve this, navigate to Setup >> User Access and choose the desired User ID. Next, opt for 'This user will sign-on with a my.MYOB account (Recommended)' and input their email address in the Email field. Afterward, save the changes. This action links the User ID with the specified email address, allowing the client to successfully access the MYOB Invoices app.
If you're still having issues after following the steps above, you can contact our support team for more help. The best ways to contact our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.
Regards,
Earl
Hi Earl
Ok - yes the email addresses are different.
As the Administrator the email address I use for the business my.MYOB account is different to the email we use to send emails from Accounts Right desktop and the MYOB APP.
I did not set up another my.MYOB account for the business email I just added the staff member as another user and assigned them “selected roles”.
i will attempt to resolve my issue and contact support if I have any issues.
Thank you for your reply.
Regards
Robyn
Hi robyno8888,
Your welcome. Feel free to start a new post if you have further queries and one of us will be happy to assist you.
Regards,
EarlHi Earl,
Apologies for not getting back to you - I did not receive a notification that you had replied.
All Contacts/Client Cards are not loading in the APP.
I can see all Paid & Overdue Invoices in the APP; I can also create a new contact and sale but that duplicates the card in our Accounts Right desktop version of MYOB :/
If I don't hear from you today - I will see if I can get assistance through live chat or raise a support ticket.
Regards
Robyn
Hi Earl,
Sorry to bother you again.
I have been going over all of the posts on this topic in the forum, I cannot find how to fix my Invoice App contacts not syncing issue with my desktop file.
The user roles appear to be set up properly as I can login.
I am logged in as the Administrator in the APP and the issue is still the same.
Immediate syncing happens in the APP when I enter and invoice/payment in my AccountRight Desktop Version.
One of your team raised a support ticket - I don't have the number or have not had any correspodence via email, so this forum conversation is the only way I can communicate.
Would appreciate it one of your team could get back to me please.
Many Thanks
Robyn
Hi Earl
Sorry to bother you again.
I'm 2 months trying to sort my issue with customer cards not syncing from AR to the Invoice App.
After 2 x support tickets, 2 x lengthy phone calls to support and an ongoing conversation with Prue in Messenger since 21/10/2024. Today Prue tells me there is no time frame to resolve my issue. I asked if I'm the only customer with this issue - she said YES. So is there something that can be done by the tech people at the back end of my file to fix this? She suggests I raise another support case - do you think it will be a waist of time?
I've just checked myaccount.myob.com and there are no open or closed support requests - so I guess they've been cancelled.
I feel like I had this issue when I first used the old de-commissioned app and I made contact and it was fixed.
I don't understand why the new Invoice App isn't the same if not better than the old App.
Our staff cannot use the MYOB brower version as they are mobile with iPhone & iPad.
So I'm putting our daily invoicing/payments into AR after hours.
''Work and get paid anywhere with the MYOB Invoice App" as advertised on the MYOB website is certainly not working for us.
Thanks Robyn
