Forum Discussion

robyno8888's avatar
robyno8888
Experienced Cover User
10 days ago

MYOB Invoice APP

Hi MYOB Team   We have Accounts Right 2024.8.1.5 running on our laptop - $141.00 pm   We run a mobile SERVICE industry business with iPhone & iPad away from the office.   Last Thursday the old ...
Earl_HD's avatar
Earl_HD
MYOB Moderator
10 days ago

Hi robyno8888,

This issue commonly arises when the email address isn't associated with their my.MYOB account. To resolve this, navigate to Setup >> User Access and choose the desired User ID. Next, opt for 'This user will sign-on with a my.MYOB account (Recommended)' and input their email address in the Email field. Afterward, save the changes. This action links the User ID with the specified email address, allowing the client to successfully access the MYOB Invoices app.

 

If you're still having issues after following the steps above, you can contact our support team for more help. The best ways to contact our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.

Regards,
Earl

  • robyno8888's avatar
    robyno8888
    Experienced Cover User
    8 days ago

    Hi Earl

    Ok - yes the email addresses are different.

    As the Administrator the email address I use for the business my.MYOB account is different to the email we use to send emails from Accounts Right desktop and the MYOB APP.

    I did not set up another my.MYOB account for the business email I just added the staff member as another user and assigned them “selected roles”.

    i will attempt to resolve my issue and contact support if I have any issues.

    Thank you for your reply.

    Regards

    Robyn

     

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      8 days ago

      Hi robyno8888,

      Your welcome. Feel free to start a new post if you have further queries and one of us will be happy to assist you.

      Regards,
      Earl

      • robyno8888's avatar
        robyno8888
        Experienced Cover User
        3 days ago

        Hi Earl,

         

        Apologies for not getting back to you - I did not receive a notification that you had replied.

         

        All Contacts/Client Cards are not loading in the APP.

         

        I can see all Paid & Overdue Invoices in the APP; I can also create a new contact and sale but that duplicates the card in our Accounts Right desktop version of MYOB :/

         

        If I don't hear from you today - I will see if I can get assistance through live chat or raise a support ticket.

         

        Regards

        Robyn