MYOB Invoice APP
Hi MYOB Team We have Accounts Right 2024.8.1.5 running on our laptop - $141.00 pm We run a mobile SERVICE industry business with iPhone & iPad away from the office. Last Thursday the old ...
Forum Discussion
Hi Earl
Ok - yes the email addresses are different.
As the Administrator the email address I use for the business my.MYOB account is different to the email we use to send emails from Accounts Right desktop and the MYOB APP.
I did not set up another my.MYOB account for the business email I just added the staff member as another user and assigned them “selected roles”.
i will attempt to resolve my issue and contact support if I have any issues.
Thank you for your reply.
Regards
Robyn
Hi robyno8888,
Your welcome. Feel free to start a new post if you have further queries and one of us will be happy to assist you.
Regards,
Earl
Hi Earl,
Apologies for not getting back to you - I did not receive a notification that you had replied.
All Contacts/Client Cards are not loading in the APP.
I can see all Paid & Overdue Invoices in the APP; I can also create a new contact and sale but that duplicates the card in our Accounts Right desktop version of MYOB :/
If I don't hear from you today - I will see if I can get assistance through live chat or raise a support ticket.
Regards
Robyn
Hello again Earl,
Update - not the best news.
I spoke to MYOB via phone (call duration 57 minutes) - the customer service operator spoke to the Specialist Product Technology Team.
They are saying it's and issue with the app - and will be working on an update but they don't know how long this will take. I'm guessing I'm not the only person with this problem. Doesn't really make sense in this world of technology.
The frustrating part is that the syncing was working perfectly in the old app before they decommisioned it and now it doesn't work properly in the new app.
They have raised another case - I have the new number it wasn't emailed to me as it's to do with IT.
She asked if we'd tried the APP on an Android Device but we only have Apple.
Recommendation that we use the browser version until the app is fixed - I tried and it wasn't easy even with more than 30 years using MYOB. Our tradies would have no hope.
Thanks to everyone for attempting to assist me.
Kind Regards
Robyn
