tall emu reviews
Hi.. Was just wondering if anyone is using Tall Emu and integrates it with MYOB. How are you finding it.. I would like a better inventory forecasting system and a CRM that integrates with MYO...
Forum Discussion
Over the last month they changed the way Tall Emu integrates with MYOB, it has been awful. We have only had 1 out of the last 35 days with sync working "seamlessly". For anyone looking to expand CRM/ERP capabilities, I would recommend steering clear of Tall Emu and possibly relocating away from MYOB to an all-in-one system. All these types of systems seem to have issues that you need to accept but Tall Emu takes the cake!
Tall Emu was a terrible experience for me. Every existing customer duplicated, it could not allocate payments. It cost me close to $2k in onboarding monthly fees, months of trialing and it it never worked.
I was mainly using it to link to my Woocommerce site. Which it did well, but the ironic thing was syncing to MYOB.
MyIntegrator linked my website to MYOB and was working in a weekend. I use B14Cloud to get data out of MYOB. Plus use Starshipit for packing slips & shipping. Bit of a Frankenstein but it works unlike Tall Emu which promised the World and delivered an atlas.
Hope that helps people with their solutions.
In all my research I could not find anyone really singing Tall Emus praises.
UPDATE: Tall Emu finally seem to have mostly fixed the sync after over a month of frustration and impacted business. It is fixed to the point where it is usable and not impacting the ability to run our business day to day. I still stand behind the comment on an all-in-one system. We have been with Tall Emu for almost 2 years and the majority of our issues have been linked to two systems trying to talk to each other, In our time we have had (and occasionally continue to have) data being duplicated, completely wiped out, being different in one system to the other (currently our balances are completely different in the two systems, we can only rely on MYOB as Tall Emu balances are just plain wrong for a number of our customers).
Tall Emu promised that we would save time on repetitive admin tasks with their platform. If we didn't factor the time in that we spend troubleshooting and fixing issue that Tall Emu causes, we would be very happy. But factoring in the countless hours, days, months and years that issues have taken our time to fix or wait for fixes we probably haven't saved any time, it has probably cost us time or at best left us in the same position we were in without spending thousands of dollars a year on an additional platform and the stress that has come along with it...
We continue to use Tall Emu and continue to work with some great people on the Tall Emu team in the hope that things will improve in the years ahead. As a system it isn't there yet, if you are looking for a CRM/ERP would recommend you hold off on signing up for Tall Emu or look for another system until things improve.We have been using Tall Emu for over 2 years and have had similar disappointing issues created since MYOB have purchased Tall Emu. We are still waiting for a Xero integration issue to be solved, which occurred with an enforced change in Feb 2024. Considering the software is all about customer relations, the customer service provided by Tall Emu is extremely poor, with no understanding of the impact on their customers business's. Getting a resolution or talking to some one who can assist is virtually impossible and very frustrating. Emus are relatives of ostriches, which are known to put their head in the sand.
Hi PowerMax Tom
Our company has been with Tall Emu for 3 years and have had ongoing issues, but always managed a work around. But since they switched on the AUTO SYNCING with MYOB we have had no stop issues and I have HelpDesk Tickets that have been open for 3 months and unresolved!
I think the CRM capabilities are great on their own, but integration with MYOB is terrible. Plus the non-communication from Tall Emu just makes running a small business day to day painstaking. We are certainly thinking about jumping ship!
Have you changed to an ALL-IN-ONE System? Would loved to know what you recommend?
Thanks
Hey Natalie,
No, still with Tall Emu and still having issues with reliability with the MYOB sync and Tall Emu Customer Support (we have unresolved tickets that are close to 2 years old). I'd recommend holding off on jumping ship for a bit longer though if you are currently with them. I've made some friends over at Tall Emu that I trust, they seem to think that there are significant changes in the pipeline that will hopefully see things improve soon. Only time will tell.
If we don't see things improve by the end of the year, we would be looking to relocate.
If you do need support with anything other than the current MYOB Bugs and would like a response sooner than 3 months I am happy to help, although judging by the fact you are still with Tall Emu after the last couple of years of pain (and the last 6 months of hell) I'm guessing you are pretty good with finding workarounds and are just frustrated like us by the things that have no workaround and aren't getting addressed quickly enough, if at all!Thanks for your quick reply.
We also have 2 year old unresolved tickets which have been put in the pipeline and the infamous Dev Team :)
May I ask who are your trusted friends?
We had a lot of help from Darryl in the beginning. Now most of my tickets are dealt by with Michael and Dan.
I just find getting direct contact with anyone from Tall Emu nearly impossible.
Thank you for your offer to help. But, Yes just doing a lot more check arounds.
We email statements out of MYOB and now have to do more double checks due to $0.01 invoice discrepancies, duplicated invoices and missing customer email addresses.
Hi Natalie
"I think the CRM capabilities are great on their own" - could you very briefly outline which parts you use.
It is killing me extracting data with spreadsheets but the poor MYOB interface made it impossible for me. I would think that interfacing the two would be achievable, so I hope to give it another try one day.
The main reason we choose Tall Emu was the fact we can set individual special pricing for our customers. Uploading special pricing templates has been such a time saver for our company.
The way you can change layouts and filters (adding tags) within the CRM to extract certain data is great and love the bulk update function too.
We have a lot of saved email and SMS templates for marketing purposes.
The main areas of the CRM we use are Companies, Contacts, Opportunities, Sales and Inventory.
I still use MYOB for a lot of our accounting processes. Good luck with your MYOB integration.
