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Sharrod's avatar
Sharrod
4 years ago

(500): Internal Server Error

Hi All,   Our custom connector to Power BI was working fine up untill last week, however, after no changes, we contiually get the error:    Web.Contents failed to get contents from 'https://ar1.a...
  • HelenB's avatar
    HelenB
    4 years ago

    Hi Jeff_AccAddons & Sharrod 

     

    Thanks for reaching out. With 500 errors, it is best to reach out to the API Support with a full http trace

    (including request and response headers, URI and message body/JSON) of the call that is returning the error.

    The API Support Team will then take a look at the call and be able to advise the next steps on how to proceed when faced with a 500 error.

    The best way to get in contact with the API Support Team is to log a ticket. You can do this here.

     

     

Jeff_AccAddons's avatar
Jeff_AccAddons
Valued User
4 years ago

Hi Sharrod 

 

We found that this error can occur sometimes and that we get around it by retrying a few times until it works or abort if keeps failing

 

Jeff

 

 

  • HelenB's avatar
    HelenB
    Former Staff
    4 years ago

    Hi Jeff_AccAddons & Sharrod 

     

    Thanks for reaching out. With 500 errors, it is best to reach out to the API Support with a full http trace

    (including request and response headers, URI and message body/JSON) of the call that is returning the error.

    The API Support Team will then take a look at the call and be able to advise the next steps on how to proceed when faced with a 500 error.

    The best way to get in contact with the API Support Team is to log a ticket. You can do this here.

     

     

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