Forum Discussion

charlieemmerton's avatar
2 days ago

Bank feeds

Since the upgrade most of my automated bank feeds are not working. They are still alive and the ruke is in place but its not activating when the feed comes in.

Can anyone help please!!!!

Charlie

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi charlieemmerton,

     

    Updates generally don't affect bank feed connections as the bank feed feature updates separately from the program. It may be best to create a support ticket from the My Account page, as this will need troubleshooting from the bank feeds team to fix. 

     

    In the meantime, don't hesitate to create a new thread if you need any other help.

     

    Thanks,
    Genreve

  • Thanks Genreve.

    on review its probably not the the bank feed. once the bank feed some of the rules are not working , others are. Ive checked to see if the rules are inactive or what but they all appear ok, but not working.