Error Connecting Windows App to MYOB
As of today several users are reporting issues with connections from our windows application to MYOB. I believe it is related to the underlying use of Internet Explorer as a part of the e...
Forum Discussion
Hi everyone, thanks for your patience,
Please see an update on the recent issues that some users of 3rd party apps are experiencing when trying to authenticate to the API.
There are two distinct errors (below):
- "Allow Access" page not displaying correctly
This is caused by 3rd party apps using unsupported browser versions in their implementations. We have worked to quickly develop and release a patch which should mitigate the issues with the “"Allow Access” button not displaying correctly when authorising a user for an app. This patch will only fix the display issue with the "Allow Access" window and may not fix any issues with redirecting the user back to the app after authentication. These issues are due to an unsupported browser implementation, in which case the developer will need to update their app to support the latest browser version. - App unable to complete the authentication process
Some apps are using browser implementations which are no longer supported, impacting the authentication process. The developer will need to update the app to a supported browser version. MYOB recommends using the latest version of your web browser, or at least the previous version.
We apologise for the inconvenience. If you are a developer and require further assistance, please contact API support via the form below:
https://apisupport.myob.com/hc/en-us/requests/new?ticket_form_id=215283.
Trish_Lee LiamM Matiu DilipB Mike_James Illek rfeng Kerry_Busby Phil_Jeffrey_KC
So all are clear, as the person who raisd this issue, i DO NOT accept the marked solution so I have removed that tag. So, not only do MYOB wash their hands, they now assume to speak on behalf of their users. I can assure you, you do not.
Whilst we have made the code change required, and btw MikeG1 it was I who told YOU about the software issue so even that is an epic fail from MYOB, we are still weeks away from being able to roll out as its not an internal app, its commercial software that for some strange reason we need to properly test and certify despite MYOB seemingly being able to run amok with their systems.
Disgusting.
