Error with Multiple Clients
Hi, I have multiple clients unable to access their company file using our Addon Solution - ARScan. this only occured after an upgrade today. The clients have been using this for several years It...
Forum Discussion
Hi Trish, it looks like it might be a broken link trying to get to our homepage 'myob.com'. But you will need to raise this with ARScan directly I believe. Alternatively you could submit a help ticket via developer.myob.com
We are experiencing exactly the same issue with our product when trying to access the MYOB hosted web pages. I have traced it to the embedded browser component being based on Internet Explorer; something in the pages that are involved in authenticating access is breaking it...exactly the same results and displays as reported by Trish.
Hi Liam,
Thanks for your reply.
I have been on the phone to support for over an hour, they are saying to send an email to developer@myob.com
They were suggesting it was a ARScan error, which it clearly is not.
I have had no reply from them and there is no contact phone number.
No worries, I shall get an email sent to that address too, maybe when a few people make the same observations something will click.
