DEXT integration dropped out
I have 6 MYOB files hooked up to my DEXT account. MYOB has dropped out of two (saying that MYOB has expired) of the files and when I try to reconnect, I get an error message sayin "Uh oh. The numbe...
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Hi RhondaMP,
Thanks for adding the screenshots! Looks like your computer's internet settings (called "Windows Internet Options") are blocking some special files (called "cookies") that are needed to log in to your company files. These cookies are totally safe and just help you access your work stuff securely. To fix this, please follow these steps:
- Add MYOB.COM as an allowed site so cookies will save
- Press the Windows key on your keyboard
- Type in Control Panel and open it
- Click Internet Options (if you don't see Internet Options, click Category at the top-right and change it to Small icons or Large icons)
- Open the Privacy tab
- Click Sites
- Add MYOB.com under the Address of website field
- Click Allow
Cheers,
Princess
That hasn't worked. I'm still getting the same error message.
Hi RhondaMP,
Since DEXT support has indicated this may be an MYOB-related problem, could you try clearing your browser cache or use a different device?
If the issue persists, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.
Regards,
Sai
I had cleared my cache several times but still could not get in.
Tried again this morning on my home internet connection and still got same message when using Google Chrome.
I changed my browser to Brave and managed to reconnect.
Perhaps it is a problem with Chrome not talking to MYOB properly although I'm still confused as to why only 2 out of 6 files lost their connection and the error message was "Your MYOB connection has expired".
Hi RhondaMP,
At this point, it is best to reach out to support by creating a support ticket from MyAccount or going through MOCA to get to live chat. This needs further investigation to know what causes the error message.
In the meantime, feel free to create a new thread if you need any other help.
Thanks,
Genreve
