Nev W

Hi Nifty,

I can see that all of the open invoices are not showing in the sales register. This usually can be fixed by clearing the cache of your Accountright by following the steps in this thread.

Feel free to write a post if you need further assistance.

Cheers,

Jem

Thanks Jemar_C.

I have cleared the cash with not success.

I would appreciate any other ideas thanks

Hi Nifty,

Thank you for letting us know that you have tried the instructions above. Please check this thread as well for the other workaround.

Cheers

Jem

Hi Jem,

No luck but the corrections you have provided are computer based.  We are seeing this exact problem on all 5 computers within our system.

Jem... The online version is all OK in regard to being able to prepare the reports as would be expected.  We think this problem on multiple desktops some of which have only been turned on today to check this problem must be something to do with the recent upgrade as all was OK in early June.

Hi Nifty,

I apologise if it's still not working, may I know if they are not also showing in the receive payments window? We might need to run some script if they are also not showing in that window.

Cheers,

Jem

Hi Jem,

yes we see all open invoices in the Browser and can filter back to earlier dates OK.

I will be overseas and most likely to be unablke to respond to you over the next 2 weeks.  However our staff know the work around using the browser so its not real drama.

Hi Jem,

I note the recent update has returned this situation back to what it was prior to the previous update with no such problem existing anymore.

Hey Nifty,

Thanks for letting us know that your Sales Register is working now. I'm glad to know that it has been resolved by the recent update. If you encounter issues in the future, feel free to post again.

Best regards,

Doreen