Forum Discussion
Not recently, but make sure they check their spam folder.
I've also had Bigpond and yahoo block myob emails so they don't even show up in the spam folder.
Jacksen wrote:Not recently, but make sure they check their spam folder.
I've also had Bigpond and yahoo block myob emails so they don't even show up in the spam folder.
Hiii
I faced similar kind of issue last time, I am still searching for some proper solution Already checked Junk and it's their own domain email.
- Melisa_D4 years agoFormer Staff
Hi Lindgren,
Thanks for your post. If your client is using their own domain email I would recommend they check with the domain host and add no-reply@myob.com to their address book or trusted sender list. Additionally, our help article Getting help with two-factor authentication has information on how they can switch from email 2FA to an authenticator app if they're still having troubles.
- Jacksen4 years agoValued User
I've had 3 users since i posted have issues not receiving emails for 2fa or password resets regardless of custom domain or gmail.
- Melisa_D4 years agoFormer Staff
Hi Jacksen,
Thanks for your post. If they're still experiencing issues with this can you please get them to add no-reply@myob.com to their address book or trusted sender list.
Please do let us know how they go.
Looking for something else?
Search the Community Forum for answers or find your topic and get the conversation started!
Find technical support and help for all MYOB products in our online help centre
Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.