Forum Discussion

Albert's avatar
Albert
Contributing User
5 years ago

Client Accounting - Create PDF

In MYOB AE Client Accounting when we finish a job we perform the 'Create PDF' function. However this is now giving the following messages: 'One or more documents couldn't be converted to PDF. See Do...
Client Accounting - Create PDF
  • Jacksen's avatar
    Jacksen
    5 years ago

    Hi Albert,

    We had a similar issue where we couldn't print to PDF.  I haven't come accross the "One or more documents couldn't be converted to PDF. " error, but some staff did before running the setup again.

     

    I can confirm the setup here fixed our issue, but it only fixed it for whichever user ran it.

    \\SQLSERVERNAME\centralclient\setup.exe

    (You need to replace "SQLSERVERNAME" with the name of your SQL server)

Albert's avatar
Albert
Contributing User

Mark,

 

I can't find the file \\ServerName\MYOBAE\AESQL\WorkstationInstall.

 

I even search the file name "WorkstationInstall" within server computer and no result comes out.

Mark_St's avatar
Mark_St
MYOB Staff
5 years ago

Hi Albert,

 

The MYOBAE and AESQL folder should be on your server drive.

 

You can also check for the installed location under Help > About > Application details within the program.

  • Albert's avatar
    Albert
    Contributing User
    5 years ago

    Mark,

     

    I can only find MYOBAE folder but not AESQL or WorkstationInstall subfolder.

     

    From Tax Help>About>Application details -

    Release date: 3rd September 2020

    Assembly version: 7.0.13.211

    Installed location: \\SERVER\MYOBAE\SOL64

    Database location: S6:\\SERVER\MSSQL\AETAX2

    Licence: 21420127N

    Workstation: Albert

    Available memory: 628348 KB

     

    From Account Help>About> Application details -

    Installed Location: S:\Sol64\bin\

    Database Location: S:\Data\

    License: 21420127

    Workstation: SERVER

    Available Memory: 2047 MB

     

    There is no AESQL or WorkstationInstall subfolder under MYOBAE\SOL64 either.

     

     

    • Mark_St's avatar
      Mark_St
      MYOB Staff
      5 years ago

      Hi Albert,

       

      Can you try the following file please:

       

      \\servername\central client\setup.exe
       
      Also, make sure Adobe PDF is the default PDF reader.
      • Albert's avatar
        Albert
        Contributing User
        5 years ago

        Mark,

         

        I search the whole C drive and there is no such folder - "Central Client".

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