Forum Discussion

ITConnexion's avatar
6 years ago

Document Manager Make Outlook Crash

Hi MYOB Community,   Currently we are having some issue with our customer that using Document Manager Add-ins in terminal server keep crashing the outlook whenever they want to save email to MYOB u...
  • nickypic's avatar
    6 years ago

    Hi ITConnexion 

     

    I have only seen Outlook disabling the Document Manager Addin after it previously crashed or it if clashes with other addins.  

     

    I would recommend ensuring Outlook had all the latest updates applied and also applying the Document Manager Hotfix per https://help.myob.com/wiki/x/dNs6Ag  This resolves a catastrophic Outlook error, but the cause of that error may also cause an instability in Outlook.    The hotfix replaces the redemption files that work with the Document Manager toolbar.