Forum Discussion
- RNGPartner
Agreed that it is frustrating not knowing which section of the tax return is the problem. Any reason why MYOB can't just direct to the error section rather than for us to go through all schedules to see if there was an error. I did that and cannot see any errors!
- ChelleOContributing User
Thank you Amy, I appreciate your response.
I ended up waiting at “second in line” on the MYOB help number for TWO Hours and eight minutes, the phone then got cut off. How someone can be second in line for that length of time is beyond me..
So, am very disenchanted with MYOB at the moment!
If there are blank or empty schedules or an unfilled mandatory value surely a more targeted explanation of the error is warranted and not “contact MYOB if the problem persists.”
- Amy_M1MYOB Staff
Hi ChelleO
This error usually appears when there are blank or empty schedules within the tax return, or a mandatory field has not been completed within the return.
Check to see if there are any schedules with no values or information in them, and have a look through the return and see if there are any fields that are highlighted in red - this indicates that they need a value in them.
Thanks!
Amy
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