MYOB AE Tax 2019 - Duplicate Tax Withheld - 2019 Individual Income Tax Return (Item 3 - Amount A Lump Sum Payments)
In reviewing lodged copy of 2019 Individual Income Tax Return on MYOB Tax software, I found that duplicate Tax Withheld amounts have appeared at Item 1 - Tax Withheld (Salary & Wages) & Item 3 - Amount A Lump Sum Payment Amounts.
In my original copy saved on file & lodged with the ATO vs electronic copy generated from MYOB Tax earlier this month, I noted that Total Tax Withheld have "mysteriously" duplicated to Item 3 - Amount A Lump Sum Payments, This software error have resolved in multiple phone calls & correspondence with the ATO to resolve this discrepancy.
Contacted MYOB support & provided hard copies of 2x versions of tax returns as supporting evidence.
Still received very generic response as below - not helpful at all!
Client did not provide return export for testing -advised client to follow to rule out corruption/install issues: KB0017951 - Refreshing the System Services links (AE Tax Series 6 & 8) KB0017908 - Performing an Integrity Check KB0018341 - Transferring the parameter table and layouts to SQL (AE Tax Series 6/8)
Hello UnhappyUser1234
Thank you for taking the time to discuss this with me. I believe we've been able to work out the cause of the issue, and as we discussed, it appears it was a data corruption.
We do take data security very seriously, and as MattN mentioned, all staff sign non-disclosure agreements before becoming one of our team.
As mentioned in our discussion, it is worth keeping an eye on the server performance - maybe ask your IT provider to keep tabs on it. This will help with the speed of the server, as well as any further corruption issues.