Forum Discussion

Cameron01's avatar
Cameron01
Contributing User
5 years ago

MYOB AE Tax 2020 - Lodgement Error CMN.ATO.GEN.XML04

Hi,   I am receiving the following error code on lodgement of a 2020 Tax Return: CMN.ATO.GEN.XML04.   Summary: A mandatory field has not been completed.   Details: The element 'Dividends' in na...
Jesh_D's avatar
Jesh_D
Former Staff

Hi Cameron01 

 

Thank you for your post. 

 

Can you please check for me if the # of account holders field has a value of 1 or greater? If this value is zero, this could be the reason to why you would be receiving this error.

Leighroy004's avatar
Leighroy004
Cover User
5 years ago

Our office has the same error as well as the Error CMN.ATO.GEN.XML03 on a number of returns. we have checked and the dividends have been entered correclty. We cannot pin point any issue. Is there further know issues regarding this section of the returns?

  • Cameron01's avatar
    Cameron01
    Contributing User
    5 years ago

    Hi Leighroy,

     

    We were able to fix the issue by deleting the dividend schedule completely and then re-entering. Appears as though this bug appeared after an update.

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