Forum Discussion

David-LMCA's avatar
David-LMCA
Experienced User
6 years ago

PDF Manager Preview

Hi, One (only one) of our users is experiencing an odd issue where there is no verticle scroll bar in the 'PDF Preview Bar'. PDF manager works fine otherwise but it makes it difficult for the user ...
  • David-LMCA's avatar
    David-LMCA
    6 years ago

    The end result required the complete removal and recreateion of the user profile to resolve this issue.

nickypic's avatar
nickypic
Former Staff
6 years ago

Hi David-LMCA 

 

This issue can occur in earlier versions of PDF Manager when the PDF Manager program is auto started during windows login.

 

To resolve please upgrade to PDF Manager version 1.8 which is available from the my.myob website.   

 

For more information please refer to KB0019045 - Slide ruler is missing and/or unable to untick a page - http://help.myob.com/wiki/x/6oDMAQ

 

Regards

 

 

 

  • David-LMCA's avatar
    David-LMCA
    Experienced User
    6 years ago

    Hi Nicky,

    We are already running v1.8.  This only affects one user (out of 45) on any of our 4 Citrix servers.

    • nickypic's avatar
      nickypic
      Former Staff
      6 years ago

      Hi David-LMCA 

       

      There is no reason for it to behave differently for one user.    The only suggestion is to clear their PDF Manager preferences by deleting their Mcpconfiguration.xml file per KB - http://help.myob.com/wiki/x/0AN3AQ

       

      If this doesn't resolve you may need to look at recreating their Citrix profile.

       

      • David-LMCA's avatar
        David-LMCA
        Experienced User
        6 years ago

        The end result required the complete removal and recreateion of the user profile to resolve this issue.

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