Forum Discussion

soho-99's avatar
soho-99
Experienced User
2 months ago

"MYOB Tax Dashboard is requesting permission to access your MYOB Account" Auskey.read

hi we have just tried to lodge our PaYG and got this message "MYOB Tax Dashboard is requesting permission to access your MYOB Account" Auskey.read i believe auskey was deactivated years ago why would MYOB be wanting auskey to have access? 

  • ERA-MW's avatar
    ERA-MW
    2 months ago

    I am having the same issue as soho-99 and michalisholding and can't get past this third party offer and into MYOB.

    Is the patch that MYOB has released something that will be applied automatically?

  • michalisholding's avatar
    michalisholding
    2 months ago

    I am having the same issue. This is not helpful and the BAS is due. If I click 'no thanks' to accepting the 3rd party it takes me to a page that is not found and am then thrown out of MYOB. Where do we go from here please?

  • AmandaCL's avatar
    AmandaCL
    MYOB Moderator
    2 months ago

    Hey soho-99

    This error is related to 3rd party app developers using an old version of Internet Explorer that hasn't been supported since 2022. The developers of these apps will need to upgrade to a supported browser in order for services to be restored.

     

    We have released a patch that should mitigate the issues with the "Allow Access" window. This may not fix any issues with redirecting the user to the app after authentication. 

     

    If developers require further assistance, please contact the API team using this form. 

    • soho-99's avatar
      soho-99
      Experienced User
      30 days ago

      can you please respond to the reply i sent you?

      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator
        30 days ago

        Hi All, 

         

        The message you're seeing from the MYOB Tax Dashboard is a standard request to grant permission for the dashboard to access certain areas of your MYOB account. This access is necessary for the Tax Dashboard to retrieve and use the relevant information it needs to process your PAYG lodgment accurately.

         

        Allowing this ensures the Tax Dashboard functions correctly. Rest assured, MYOB's systems are designed to protect your data and comply with all relevant security and privacy regulations.

         

        Regards,

        Sai

    • soho-99's avatar
      soho-99
      Experienced User
      31 days ago

      HI AmandaCL

      thankyou for responding its very difficult to get to speak to anyone from MYOB anymore you used to be able to just call in - i am however having trouble understanding your answer

      1. we don't use explorer have not for years
      2. what 3rd party app are you referring to we have not changed anything
      3. what happened from Friday to Monday just gone for it to change 
      4. what patch are you talking about? and why wasn't this sent out to MYOB users if there was an issue so we could prevent this from happening.                                                                              its very inconvenient that this has happened just before everyone is due to lodge PAYG and monthly BAS  im sure you can understand with all the fraud going around these days we are very hesitant to allow anything access to our MYOB accounts                                                     can you please elaborate on how to move forward as this seems to be a MYOB issue not a user issue
      • AccountsPTS's avatar
        AccountsPTS
        Experienced User
        30 days ago

        AmandaCLAmanda - I'd really appreciate a response here as well as we don't use explorer, have no-one developing anything and had no issues last Friday now I can't get in and don't know who the third party is that I am being asked to allow access.  (As yet I have not allowed access)

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