Advisor Report only showing graphics in PDF

Question

I prepared and sent off an Advisory report for Jun 19 ready for a Board Meeting this week. When I look at the PDF it has only saved the graphics and charts and no text through the report. I checked saved reports and re-exported just now (on a different computer at a different physical location) and the same thing happened.

When I went to start a new report, most of the tabs at the top are greyed out and I can't access the sections I need. I've attached 2 screenshots to show what I'm seeing.

I notice someone else on this forum had a similar issue two weeks back. Has anything been resolved or a workaround figured out?

steven_m · Answer

Hi&nbsp;Meredith_17&nbsp;
&nbsp;
From my understanding after speaking with the team is that this particular situation has been resolved at our end so do try that process again.&nbsp;
&nbsp;
Also, while it is not a requirement, I see you appear to be using Microsoft Edge, using a browser like Google Chrome, would also be a recommendation.

meredith_17 · Answer

Hi Stephen,&nbsp;Thanks for your prompt reply.&nbsp; I am using Firefox, not Edge.&nbsp;Looks like the issue of greyed out tabs is ok now, however I'm still generating reports with only graphics and no text.&nbsp;Tried on Chrome and get the same thing happening.&nbsp;Cheers,Meredith

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Advisor Report only showing graphics in PDF

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