I haven't been successful. Although the client has said the STP has been set up it is not showing that when I log in. I've logged a call with the ATO to connect.
Thank you for your prompt reply, I really appreciate it. I have another person just contact me about his end of year payroll but I'm unable to gain access to the Payroll reporting area. I've tried to add myself as a user as I'm the administrator but I'ved been unsuccesful.
Hi Wolfie2011
If you're trying to add yourself as declarer for Single Touch Payroll reporting on this file, please ensure the steps are followed as described in this help article. However, if the issue is access-related and you're not able to click on Payroll Reporting Center, your user role needs to have read/write permissions for the payroll command center. More information for this is given on: User roles.
Please let me know at what step the process is failing if you've already tried both of these.
I haven't been successful. Although the client has said the STP has been set up it is not showing that when I log in. I've logged a call with the ATO to connect.
Somehow the client has found the correct information and he can complete his end of year process. I'm grateful for your help as its been a most frustrating time.
