Forum Discussion

mweb's avatar
mweb
8 months ago

Impossible to contact MYOB with a query that does not appear on their "list" Asked to speak to a human and was advised only available between 9am and 9 pm , its two o'clock in the afternoon! ! How c

Shella_A's avatar
Shella_A
MYOB Staff
8 months ago

Hi mweb,

 

Thanks for your post, and welcome to the Community Forum. My apologies for the late response. I'm sorry to hear that you're having trouble reaching MYOB support. If you're calling within these hours and still having trouble, it might be due to high call volumes or technical issues. You can also try reaching out to MYOB through other channels. We have our online help MOCA to ask questions anytime you need help.

 

If you could give me more details about your issue, please let me know, and I'll do my best to assist you further.

 

 

Kind regards,

Shella

  • Hcbp's avatar
    Hcbp
    Contributing Cover User
    7 months ago

    Hi

     

    I need help too.  I cannot find anything to help solve my problem.

    Is there an email or someone to talk to!!!

    My problem is I am trying to pay employee super through MYOB and 3 employees have errors.

    Their fund is correct their member numbers are correct the USI and ABN numbers are correct.

    Still cannot pay.  I need this to be sorted so if some one can please get back to me that would be very much appreciated.

    Regards  Jenni

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      7 months ago

      Hi Hcbp,

      Thank you for your post. To better assist you, could you please provide a screenshot of the error message you're encountering? This will help us identify the issue and find a solution. Thank you!

      Looking forward to hearing from you soon!

      Regards,
      Earl

      • Hcbp's avatar
        Hcbp
        Contributing Cover User
        7 months ago

        HI Earl

         

        Thank you for getting back to me.  This is also for April Contributions

         

        Regards Jenni

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      7 months ago

      Hi Hcbp,

      My apologies for the confusion, and thank you for sharing the screenshot. Could you also please provide a screenshot of the error message you're encountering when attempting to pay employee super through MYOB? This additional information will help us better understand the issue and assist you accordingly. Thank you!

      Looking forward to your response.

      Regards,
      Earl

      • Hcbp's avatar
        Hcbp
        Contributing Cover User
        7 months ago

        Hi Earl

        Once I ticked those employees then hit record and enter login in details the red crosses appear.

        I checked MYOB online and apparently there could be missing details and to hover around the transaction line.  I hovered and nothing.  But I clicked on the transaction line and apparently there is no phone numbers entered.  So I think I have found the issue now.  I will update and see what happens and get back to you soon.

        Thankyou

        Jenni

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