MYOB DROPPING OUT

Question

What the heck is going on with all the dropping out and having to get an authorization number again.

I just completed an invoice, go to print it and bam... it's gone for good !

So frikking annoying - Why I just keep putting up with this I do not know.

cruising1974 · Answer

Why didn't MYOB have this sorted out before launching 2FA?????!!!!!!&nbsp;It's extremely frustrating.&nbsp;Work faster MYOB to sort this out!&nbsp;&nbsp;

mikeg1 · Answer

Hi janjac , the 24 hour 2FA was a regulatory change that MYOB needed to meet, rather than just a decision that we made. I understand that it is frustrating to re-authenticate regularly.

There are 2 things that we are currently working to address though and hope to be able to release solutions soon.

Losing work in progress when prompted for 2FA

We hope to have the fix for this in place soon

Timing of the prompt

Right now, if you signed in and were prompted for 2FA at 11:30 am, then the next day, you would be prompted again at 11:30 (24 hours)This becomes a pain however if you happened to start your day at 9am and could lose work
We want to see if it is possible to implement a change that means the '24 hour' prompt instead happens on the first login of the day. This would double as a way to ensure that user dont have work in progress as well.

Watch this space, we are working hard to make it better.Cheers, Mike&nbsp;

ntd · Answer

I agree this is very frustrating getting kicked out mid use.&nbsp; also why are the only options for 2fa codes by App and text message, they both require a mobile phone, what about email a password option for&nbsp; (try another method?) when you dont have a phone?

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MYOB DROPPING OUT

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