Hey H-TS
We’ve put a lot of thought into the history of comments and suggestions in our current Ideas Exchange, particularly with AccountRight, which has been around for 13 years. As you mentioned, we have many ideas that haven’t received updates but are still consistently requested by our community.
In preparation to re-ignite the Ideas Exchange, we’ve had to find a balance between preserving valuable ideas and ensuring a fresh, engaging experience for all users. For example, seeing ideas with hundreds of votes and comments that remain open without updates for over 10+ years can discourage new users from engaging. With a stronger feedback loop now in place, our goal is to create an Ideas Exchange that’s more engaging and responsive for everyone.
To identify the top 30-50 ideas, we reviewed every open idea on the forum over the past three months, consolidating duplicate posts and tallying votes and comments to prioritise ideas with the highest community engagement. I was able to work with our product teams to review these to determine which ones are feasible, which could be in future plans, and which we, unfortunately, won’t pursue. We’re committed to transparency, so we’ll be posting ideas that won’t proceed to provide closure to customers who have been waiting to hear back from us.
While some ideas may not carry over, if they’re still relevant, we’re confident they’ll be reposted, gather fresh engagement, and prove their value to our product teams. Our improved feedback loop ensures that your input, votes, and suggestions are seen by our teams, shaping future priorities.
In regards to your feedback about Online Payments, the option to remove the "Invoice Summary" section isn't currently possible, however it's definitely something we can explore further. I'll make sure to bring this idea forwards into our new Ideas Exchange for other users to vote and add weight to as well.
Maybe you could have gone through and provided a final closing comment on all the old ones before shutting it down. Even a "sorry, not a chance" is better than being ignored. Not sure it's better than "it's coming this September, oh no, wait, we've changed our mind" (emailing receipts ring any bells????).
I acknowledge you're trying to improve this with these changes, and I appreciate that. However, simply closing them off/deleting them with no resolution feels like all our posts and comments on the other non-trending items have been deemed worthless. That doesn't really encourage me to continue trying to contribute to the ideas exchange.
Will the ones being carried over still show that they were first requested 10-15 years ago, or will that fact be hidden from your new users too?
Hey H-TS
The posts that are being carried over will show when they were first requested, alongside a total number of votes and comments that were accumulated over time. I've been able to collaborate with our product teams to review these ideas and determine which ones are feasible, which could be in future plans and which we, unfortunately, won't pursue. We're committed to transparency so these updates will be posted against the ideas being carried into the new Ideas Exchange to provide closure to customers who have been waiting to hear back.
Thanks Amanda. Disappointed and frustrated but I understand that won't change so I'll quit complaining for now.
