Hi there thomas4,
MYOB will not endlessly attempt to remit a super payment if it doesn't initially go through. If a super payment fails, it will not be retried automatically. Instead, it will bounce back to your bank account, and you'll need to reprocess it. To make sure that any issues causing the failure, such as insufficient funds or incorrect details, can be addressed before attempting the payment again. It takes up to 10 business days for a super payment to be received by the fund. You can also reach out to the Pay Super team for more information.
Best regards,
Doreen
Thank you for your reply.
I asked my manager and got some more details.
So what we're concerned about is after the second payrun's super bounced back we then fixed the super number but then myob by itself sent out another payment for the second payrun's super without any prompting? We just want to be careful that we don't end up making extra super payments without going through MYOB's authorisation process.
Hi thomas4,
It is unusual that there was no prompt message when sent out another payment for the second payrun's super after the super number was fixed. Typically, there should be a prompt or confirmation message before any automatic payments are processed to ensure that users are aware and can authorize the transaction. This is part of MYOB's authorisation process to prevent unintended payments.
Additionally, you can reach out to our support team for more assistance. You can contact them through live chat via our virtual assistant MOCA or by raising a support ticket through myaccount.myob.com.
Regards,
Earl
