Access to old AccountRight installers
Hi Team, I used to use MYOB AccountRight in my business and I need to go back and lookup some historical information in a restored backup. I've tried using 2026.4 however this is generating errors when trying to open the file. My file is from version 2022.9 so Ideally I'd like access to this or the release just after.Solved
Customer invoice & balance suddenly changed by it self
We just notice recently that a few of our customer's invoice balance and aged receivables suddenly change by itself. After digging around, it seems like it happened sometime at the end of September 2026 or start of october 2026, not sure. I think from memory there was an update in September/ October, and may have happened since then. Currently using Accountright 2026.9.0, build 2026.9.1.5. ** Customer B - after 5+ years of inactivity with $0 balance, they are back on the ledger with a (-$19.74) balance with an overdue showing from 2019 of $240.19...................the shop hasn't been there for years and no activity and all balances paid up before they close. ** Customer C have a swinging .01 cent - it comes and goes - I think it is a GST thing when they raise payments so I've left it alone. This month though it is showing a credit balance of (-$34.82) for no reason from a sale in January 2026. Their account has balanced all thus far (other than the 1c). ** Customer E - As of 30/9/26, they have owing $2422.30, and Aug invoice of $349.87, Jul invoice of $1598.29 and a Pre Jul $474.14 (total of Jul & Pre jul $2072.43). A new Aged receivables generated today, shows total amount owing $2388.75, same Aug invoice $349.87, but the pre Aug (Jul + pre jul) of $2038.88. These changes also reflected in the customer cards. Customer haven't made any payment, we haven't process any payment for this customer. Anyone else having this issue? We can't trust what the aged receivables are showing, and if we send out statements showing these inaccurate & lower balance than what they should be, we are losing money.
Payment Schedules
I have approx 150 invoices to process all with the same payment schedule. I have done 1 invoice and added the payment schedule then saved it as a Recurring Invoice. However when I go to Use Recurring, the payment schedule doesn't appear. Is there a workaround so I don't have to manually add the Payment schedule every timeHow to stop QR code for online payment from printing
Hi, How can I stop the QR code for online payments from printing for my customised sales invoices? The QR code is printing on the back of the invoice which does not suit our invoice paper. I do not want to turn off the online payment option. I am using MYOB Accountright desktop software. Thank youSolved4.2KViews21likes106Comments
Automatic Reminder sent for Invoice Already Paid
We have received a response from a customer to an automatic reminder that was sent out over the weekend, indicating that they had already paid the invoice. Except, when I scroll down, the invoice is showing as paid on the reminder. How was this even sent out? It wasn't like they just paid it on Friday and we hadn't reconcile the banking yet, this was paid over a week ago and we reconcile the debtor banking on a daily basis.
Receive Payment in Different Currency via Import/Export Wizard
AccountRight Premier AU 2026.7.0, build 2026.7.1.21. Multi-currency is enabled. NZD exists in Currency List. Customer has default currency NZD and the invoice is an NZD invoice. Receive Payments imports successfully when Currency Code is omitted, but defaults the payment to AUD. When Currency Code = NZD is included, the import fails with: "SetProperty: Invalid Property Name: CurrencyId for type: MYOB.Huxley.API.Entities.IReceivePaymentEvent." MYOB’s current Receive Payments import specification lists Currency Code as a supported Premier field. Has anyone been able to get this to work. I've tried every possible combination I believe.
Import Error 5137
I'm trying to do a receive money import to a foreign currency bank account and keep getting this error. Below is a sample of the file. I've tried a number of different iterations. I created the template by exporting the transactions from the previous year. None of the columns I removed had any data in them. I've added the deposit account entry for the 2nd line and the tax code and tax amount for the 1st line trying to see what's missing but can't work it out. My AUD import for another account works fine.
MYOB Reports Print with Faded Text or Incorrect Alignment — How Can I Troubleshoot This?
Hi everyone, I’m looking for some advice about print-quality issues when printing reports or invoices from MYOB. Sometimes a report looks fine on screen, but the printed copy has faded text, unclear details, or alignment issues. I’m trying to figure out whether the problem comes from the report format, PDF settings, or the printer itself. Before changing any MYOB settings, I’d like to test the printer separately using a printer test page to check text clarity, grayscale, color output, and alignment. A few questions: Has anyone experienced print-quality issues with MYOB invoices or reports? Is it worth exporting the report to PDF first to check whether the issue occurs before printing? What should I check first if the PDF looks correct but the printed document does not? Could printer settings such as scaling or print quality affect invoice alignment? I’d appreciate any suggestions from people who regularly print invoices, statements, or financial reports through MYOB. Thanks in advance!
MYOB over calculating Super amounts
Hi Everyone, I noticed whilst processing the payroll this week that the Superannuation amounts are being calculated around 12.74% and not the standard 12%. Everything in the backend is set correctly and all employees have been assigned correctly, we have not issues last week.59Views0likes1Comment
Automatic Reminder sent for Invoice Already Paid
We have received a response from a customer to an automatic reminder that was sent out over the weekend, indicating that they had already paid the invoice. Except, when I scroll down, the invoice is showing as paid on the reminder. How was this even sent out? It wasn't like they just paid it on Friday and we hadn't reconcile the banking yet, this was paid over a week ago and we reconcile the debtor banking on a daily basis.Import Error 5137
I'm trying to do a receive money import to a foreign currency bank account and keep getting this error. Below is a sample of the file. I've tried a number of different iterations. I created the template by exporting the transactions from the previous year. None of the columns I removed had any data in them. I've added the deposit account entry for the 2nd line and the tax code and tax amount for the 1st line trying to see what's missing but can't work it out. My AUD import for another account works fine.
