Start your chat from MYOB Practice
Have questions? We're just a chat away! Our Live Chat feature is now available for Practice customers Open MYOB Practice, click the help icon (?) in the left menu bar and selectLive chatfrom the menu. Check out the article Practice live chat (myob.com) for more information20Views1like0CommentsUnit Trust Validation Error
Hello, trying to validate a 2024 unit trust tax return and it's bringing up a validation error TRT 433088 Type of trust must be a deceased estate - Code 059. It is not a deceased trust and all labels describing trust type (U), tax payable (N) and beneficiary codes (35) are correct, with none indicating a deceased estate is involved541Views0likes5CommentsTax Rates for Holiday Maker
The MYOB AO does not have the tax calculation for Holiday Makers tax rates they are paying for. They are residents for tax purposes. However, when lodged, ATO wipes away their refunds for the reasons the holiday makes are paying 15% tax rates for working in Australia. How do we lodge tax where holiday makers can get a correct refund?14Views0likes1CommentV23 Error
Message: "Invalid $ value (cannot be negative) E627 refer help for item and description" - in the details section is talks of dollars and cents in whole dollar fields but there are none in the return other than the franking credits and foreign tax credits which have always allowed dollars and cents. I am unable to complete the return but I am unable to locate the position in the return of the error. Please advise how to fix this?60Views0likes1CommentATO Lodgement Errors
Hi We're trying to lodge a 2024 Trust Income Tax Return in MYOB AE and it is being rejected with the following validation errors: Errors Code: CMN.ATO.GEN.XML01 Fields: Summary: The message did not pass XML validation. Please contact your software provider. Details: If the 'nillable' attribute is false in the schema, the 'xsi:nil' attribute must not be present in the instance. Code: CMN.ATO.GEN.XML03 Fields: Summary: A field contains invalid data (such as letters in numeric or date field). Details: The value specified for an item does not match the item type (value = "", item type = Decimal, uniqueID = http://www.sbr.gov.au/ato/trt:AssetsInventoriesTotalA) Hint: The string '' is not a valid Decimal value. I have tried deleting the return and re-entering - same issue. Any other ideas? The only details I can find online for these errors talk about STP finalisation.... ThanksSolved916Views0likes15CommentsRemoving spouse details
Hi everyone How to remove the spouse details from the tax return in MYOB tax? the client does not have his spouse anymore but her details are still existing from the previous year. I checked the delete schedules but there is no schedule for spouse details there. So how do you remove her please... Thanks169Views0likes1CommentWorking Holiday Maker - error V2894
Trying to complete a client's return that contains salary "Type H" (i.e., working holiday maker income). When I validate return I get error code "V2984 - Check working holiday maker net income and date of birth" as the client is over 35. Anyone encounter this error and can suggest how to overcome? Thanks Khaled24Views0likes1CommentExcess private health reduction estimate incorrect
We've had a NOA come back with excess private health reduction correctly calculated at Tier 2 level. This was different from the MYOB tax estimate provided to our client, which calculated at Tier 1. Possibly MYOB didn't include $30,000 of reportable fringe benefits in income for surcharge purposes, but then the income would have been right back at 'base level', so this doesn't really explain the difference. No Medicare levy surcharge was payable, so this doesn't seem to be covered by the 'known issue', for which there is a Hotfix - or is it? Can anyone help please? Thank you.Solved57Views0likes1Comment