Working remotely with MYOB AO / AE
This is a question we get asked occasionally - and even more so at the momemt due to Covid-19, and the latest annoucnements from many of the state governements. Accountants Office, and Accountants Enterprise are desktop Client/Server applications. There are components that reside on your server - such as the SQL server, various Service applications, such as Lodgement and Backup services - and then there are workstation componets that are installed on your workstation to interact with the server components. because of the nature of the application, the workstation softrware must be on the same network as the server components. There are a few ways you can do this working from home - such as : Remote Desktop Connections to a Remote Desktop Server or individual workstations in your practice Remote Connectivity applications such as TeamViewer VPN connections We've written a Knowledge Base article that provides some ansers and provides a little more detail. you can find theWorking remotely in AE/AO and our financial hardship policy has a stack of info. Please - if you have more questions regarding working from home in these trying times, please ask them here and we will do what we can to answer them - however note that MYOB (either on the forum or via telephone suport) does not provide support/design/setup for your IT infrastructure. Ask you questions here - and we and the MYOB Community will do what we can to provide assistance.4KViews0likes0CommentsDividends Error CMN.ATO.GEN.XML.-1
I have prepared a 2020 tax return for an investor with 50 dividends imported from the ATO pre-fill plus another few that I added as they were not on the pre-fill. Can anyone give me any help? **EDITED BY MODERATOR: Attachment removed**Solved1.5KViews0likes2CommentsTax2020 Salary and wages multiple payment summaries
Hi all, Completing a 2020 tax return in MYOB AE Tax - I have 5 payment summary schedules and only 3 are coming through to the estimate calculation page, hence tax calculation is incorrect. All are coming through the form and showing correctly, but the final 2 payment summaries gross income amounts are missing from my estimate calcuation. Funny, but the tax on these payment summaries is coming through the estimate? I have deleted the schedules and re-input twice, still doesn't come through correctly. Please help as this will effect a lot of our clients very soon. Thankyou925Views0likes1CommentATO Lodgement Errors
Hi We're trying to lodge a 2024 Trust Income Tax Return in MYOB AE and it is being rejected with the following validation errors: Errors Code: CMN.ATO.GEN.XML01 Fields: Summary: The message did not pass XML validation. Please contact your software provider. Details: If the 'nillable' attribute is false in the schema, the 'xsi:nil' attribute must not be present in the instance. Code: CMN.ATO.GEN.XML03 Fields: Summary: A field contains invalid data (such as letters in numeric or date field). Details: The value specified for an item does not match the item type (value = "", item type = Decimal, uniqueID = http://www.sbr.gov.au/ato/trt:AssetsInventoriesTotalA) Hint: The string '' is not a valid Decimal value. I have tried deleting the return and re-entering - same issue. Any other ideas? The only details I can find online for these errors talk about STP finalisation.... ThanksSolved899Views0likes15CommentsUnit Trust Validation Error
Hello, trying to validate a 2024 unit trust tax return and it's bringing up a validation error TRT 433088 Type of trust must be a deceased estate - Code 059. It is not a deceased trust and all labels describing trust type (U), tax payable (N) and beneficiary codes (35) are correct, with none indicating a deceased estate is involved499Views0likes5CommentsRemoving spouse details
Hi everyone How to remove the spouse details from the tax return in MYOB tax? the client does not have his spouse anymore but her details are still existing from the previous year. I checked the delete schedules but there is no schedule for spouse details there. So how do you remove her please... Thanks126Views0likes1Commenttax return showing as rejected but lodged with ATO
we have had a couple of individual returns lodged and they show as being rejected with error CMN.ATO.IITR.EM0053 - Car Expenses - Total business kilometers (cents per km method only) allowable has been exceeded The returns are showing as lodged on the ATO portal and neither return has exceeded the motor vehicle claim amount. Just wondering if there is any known fix for this or will we just wait for 2024 tax rollout116Views0likes2Comments