Super calculated on Overtime
@ MYOB all the helpers out there, We recently updated the super payroll categories and mistaken one of the overtime account was not exempt from super and 2 pay runs calculated the incorrect super. How to fix the additional super calculated in those last two pay runs?299Views0likes1Comment
MYOB Team app - delete account
An employee has downloaded the Team app and tried to set up his account, however has spelt his email incorrectly. He has an iPhone. The app has created this incorrect account and now he cannot create one using his correct email no matter what we try. I have deleted the app off his phone and reinstalled, and no matter what we do to try and create a new account, it remembers the incorrect account with the non-existent email attached, and won't let him start again. Can anyone help? I just need him to be able to start over again.242Views0likes1Comment
Unable to open an employee's card
Having troubles opening an employees card to reverse a transaction... Hoping someone can run the script needed to fix this, please?:smileysad: AccountRight Application Error Report ===================================== Application Version: 2022.10.24.7505 Application File Version: 2022.10.24.7529 Incident Id: 6805ea21-b7ac-45b1-8d9a-36c44e3abfb8 Time: Tuesday, 13 December 2022 12:09:02 AM Code: Unknown (0) Message: (Unknown): ShowUIView(CardDetail,...,...)Solved435Views0likes4CommentsMYOB Team - Adding breaks to employee timesheets
Our approving manager approves all timesheets each week, however because he doesn't have the ability to add in lunch breaks if an employee has forgotten to enter one, he has to make multiple phone calls to employees each week, ask them to add in their forgotten breaks, wait for them to do so, then approve their timesheets. This would be a lot easier if he could add those breaks in himself, as he is present with them and knows whether the breaks were taken or not. Is this something he should be able to do, or does the app not have this ability?293Views0likes1CommentPayroll Error - Old Financial Year
Hello! Very much hoping someone can assist. I'm working on reconciling bank accounts for a client, for 2021 Financial year. I've noticed some errors in Payroll processed Oct-Nov 2020. Two staff members were paid $1.00 less each week than they should have been, for 6 consecutive weeks. (Bank showing payment of $1082.00, Payroll shows $1084.00) I've gone to the Payroll reporting area, but am unable to correct STP reporting for that period, and am unsure of what journal to do in order to reconcile the account. I can't adjust the weekly wages as they're closed, and also then wouldn't balance to ATO reports... Am at a loss, hoping I'm missing something easy and obvious :) Thanks in advance for any help you can offer!277Views0likes1Comment