Tag:"email" | MYOB Community

Email invoices - "Diagnostic-Code: rejected"
I'm working with a business that is unable to receive MYOB invoices/statements from a supplier. There was recently a problem with the businesses email service, I suspect MYOB may have blocked the email address, as MYOBs email service will have received NDR bounce back emails while the customers email service was offline. Looking at Vendor Reporting Emails bouncing - Diagnostic-Code: rejected | MYOB Community it seems Leneth_A was able to remove the address from a blacklist and/or add it to a whitelist. Can I request a DM to provide customer details/email address to investigate? Email from MYOB below From: ***hidden for privacy*** <bounce@apps.myob.com> Sent: Tuesday, May 28, 2024 1:07 PM To: Accounts Receivable <acc_rec@***hidden for privacy***> Subject: Undeliverable: Statement From ***hidden for privacy*** Sorry, email delivery was unsuccessful. Subject: Statement From ***hidden for privacy*** Destination: ***hidden for privacy*** Sent: May 28th 2024, 1:01:20 pm Message: Dear Customer, Please see attached Statement of Account. Payments made on or after the last day of the month may not be reflected in the Statement. Please note, unless specific instructions are supplied at the time of payment, your payment will be applied sequentially to your oldest invoices first. Payments cannot be altered once applied. Regards, Accounts | ***hidden for privacy*** Diagnostic-Code: rejected
TrevorIP
29 days ago Place AccountRight: Import/Export & Integrations
48Views
0likes
4Comments
MYOB Just Invoices Error
Good afternoon, I am trying to send invoices via email but am encountering an error. If i ignore the error the email still sends to the client but they are unable to open the PDF attachment as it is corrupted. How can i fix this error? An unexpected error has occurred in this application: Error: 7 Description: Out of memory Project: Phoenix Module: CPrintInvoi Procedure: EmailReport Line: 195 Version: 8.3.658 Enterprise Version: Regards
Zogz
5 months ago Place Other MYOB Software
55Views
0likes
5Comments
Recurring transactions emailing invoices
Hi MYOB, I'm looking for help in setting up a recurring transaction that emails itself to the client. I don't need a reminder I have the recurring transaction working OK Is this an available feature? I can see plenty of threads asking for this but not answered. ie: an option below to: "email invoice to customer billing address" - checkbox Cheers Enceladus Digital
Solved
enceladus
6 months ago Place AccountRight: Sales and Purchases
147Views
1like
2Comments
Purchase order email bounceback 'rejected'
We have intermittent issues with one supplier (our main supplier) when sending purchase orders through MYOB. Some days they go through and others they dont. We've started recieving some bounceback emails stating 'rejected' as the reason (no codes). The supplier is checking with IT, but it has been happening on and off for years, impacting our ability to order product and materials. I've tried to send a private message to sort this issue but the private message functionality on previous posts with the same issue is not working. I'd appreciate support on this as it's impacting the business quite substantially. Thanks
debbiesmithDUIS
11 months ago Place AccountRight: Sales and Purchases
292Views
0likes
3Comments
MYOB Emails rejected - server listed on Dial-Up List
Hi team, Re have recently been getting lots of bounced invoiced being sent from AccountRight (not via Outlook). Some return the diagnostic code of "Rejected", but today's bounce message shows: Diagnostic-Code: smtp; 550 5.7.1 : Recipient address rejected: Mail from <198.2.137.12> was refused due to the sender IP found in ERS-DUL. For details, query the IP reputation on https://servicecentral.trendmicro.com/en-US/ers/. Can someone at MYOB get Mandrillapp to get their server/s removed from the Dial-Up List? Thanks, Brett
BrettShortland
2 years ago Place AccountRight: Sales and Purchases
309Views
0likes
3Comments
unable to access Print/Email Invoices list 'Unable to Connect' error message
Dear MYOB support We've been experiencing ongoing issues of being unable to access the print/email invoices function, Accountright error message displays 'Unable to Connect' (please see my previous posts regarding same issue). We have been dealing with this same problem for MANY months, with great frustration. While the print/email invoices list is not able to be accessed we've had no choice but to painstakingly email every single invoice individually = huge waste or our staff's time. About a month or so ago though & to our immense relief & amazement, this function miraculously started working again....hallelujha!! ...& we were once again able to access the Print/Email Invoices list so we could 'select all' & bulk email all invoices for the day. SO much quicker! However & incrediblyfrustratingly,as of TODAY the Print/Email Invoices function has stopped working again. It happens regardless of which user login is used & from whichever of our offices we login from & over various internet providers - as has been the case previously. All other functions continue working. Yesterday it was working...today it is not, and we have not done anything differently. All past suggestions from MYOB support regarding this issue have not been able to fix it. Given that the function recently started working again, without us doing anything differenty, but has now stopped working again, can someone from MYOB please explain what is going on? It is incredibly frustrating to be battling this issue with what is such a basic & necessary function. I look forward to a response.
Coral3
2 years ago Place AccountRight: Sales and Purchases
315Views
0likes
2Comments
Emailing to intray
It would seem like my email signature is suddenly causing my files not to go through to the intray. I've changed nothing my end. It's worked fine for years. Is my only options to either turn off my signature or delete it everytime? Both are going to drive me up the wall!
Sacha74
2 years ago Place AccountRight: Sales and Purchases
257Views
0likes
1Comment
MYOB Intray not receiving email invoices
Just upgraded to Accountright 2022.8, and MYOB Intray is not receiving emailed invoices. Have reset the email address with no success. Please help! Have incurred late fees because email didn't send.
sleep
2 years ago Place AccountRight: Sales and Purchases
533Views
0likes
5Comments
Issues with Ace Payroll Cloud Delivery
Hi Everyone, We've been having issues with ACE Payroll Cloud Delivery for 2-3 weeks now. With the last pay-cycle I think the payslip emails were delivered eventually but it took like four days. We're sending off the payslips as usual via Cloud Delivery, Ace Payroll says they're sent, but they don't arrive. Same when sending test emails - Ace Payroll says they're sent but don't arrive. I called the support 0800 number and the support team told us to make sure the IP address for the Cloud Delivery server is unblocked in the firewall but that hasn't helped. I also ran a traceroute as per the reccomendations of the support person I talked to and it's looking like the Cloud Delivery server might not be online? The hops reach Cloudflare servers and then stop... Is someone able to help with this or clarify the situation? Kind regards
Sluggo1
2 years ago Place New Zealand Payroll
1.3KViews
0likes
3Comments
Sales Invoice Default print form not emailing as default choice
Client has two invoice templates setup, and each customer has setup in card file the choice of which template we want them to receive, when I print invoices great the correct default form is choosen, but when I log into online myob to send out the monthly invoices with multiple attachements, the default invoice form is not being picked up and some customers are getting the wrong invoice template sent to them. Where can the email template default be customized like we do for 'printing' in the card file.
Kylie123
3 years ago Place AccountRight: Sales and Purchases
297Views
0likes
1Comment