forum update

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The MYOB Community Forum is currently read-only
The Community is currently read-only We're moving to a new platform and aim to be back on 11 November Hi everyone, The Community is now read-only while we move to our new platform, Higher Logic Vanilla. You can still browse and search existing content, but you won't be able to post, reply or send messages until the move is complete. How long will this last? The read-only period started on 5 November, and we're aiming to have the new Community live again on 11 November. Once the new Community is ready, we'll share a welcome post with a few short videos to help you get started. Why is this happening? After 19 years on this platform, we're moving the Community to a new home. Your member profiles and existing Community content are being migrated across, so the knowledge and history you've built here will come with us. Need to speak with MYOB Support in the meantime? If you can't wait until the Community is back, our Support team is ready to help: Contact us: visit myob.com/contactus to find the best way to get in touch. Create a case: sign in at myaccount.myob.com to create a support case. Thank you for your patience We appreciate your understanding while we make this change, and we can't wait to welcome you to the new Community. Mike Community Manager, MYOB
Mike_MYOB
5 days ago Place MYOB Announcements
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Important: Community read-only period from 5 to 11 November
Hi everyone, As we get ready to move to our new Community platform, we need a short period of downtime to migrate your content and launch the new experience. During this time, the Community will be read-only. Key dates Starts: Close of business, Thursday 5 November (AU time) Ends: 9am, Wednesday 11 November (AU time) Duration: 3 business days What you can still do Browse and read all existing content. Search the Community to find solutions to your questions. What you won’t be able to do Like existing posts. Comment on or reply to existing discussions. Start new discussions. What if we need more time? If for any reason we need more time to get the new Community operational, we’ll update this announcement, and our other announcements here in the Community, to reflect the new timing. Thank you for your patience while we make this move. We’re looking forward to welcoming you to the new Community. Mike Community Manager, MYOB
Mike_MYOB
9 days ago Place MYOB Announcements
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What to expect in the new Community Forum
Hi everyone, Following our earlier announcement about the Community’s move to a new platform a in early November, we wanted to share what will feel different once you’re in, and just as importantly, what won’t change. What’s staying the same Your account and history: You’ll sign in with the same email, password and username you use today. Your profile history, including your posts, likes, votes and comments, will transfer across. The spaces you know: Product help discussions, news and announcements, and the ideas exchange will all continue as core parts of the Community. What’s new or different Emoji reactions: Beyond the “like”, you’ll be able to react to posts with a range of emoji, making it easier to show agreement, thanks or appreciation. Search that includes help content: When you search for a topic, relevant MYOB help page results will now appear alongside Community discussions, so you can find answers from both in one place. Replies and comments: When you reply directly to another member’s comment, your reply will display differently to what we are used to in this forum. You may notice some threads look a little different as a result. Start a new post: Back by popular demand! The ability to start a new post will be available in more locations (nearly every screen). This was something that the community forum used to offer, and for the last 2-ish years has not been possible.Yay! Two things we’d suggest when you first sign in Add a profile image. It helps other members recognise you in discussions. Review your notification preferences. Check that you’re getting updates about the topics and conversations you care about, and at the frequency you want. We’ll publish a welcome guide with step-by-step instructions for both when the new Community launches in early November. We’ll share another update next week with dates and timings. In the meantime, if you have questions, feel free to reply below and we’ll get back to you. Thanks for being part of the Community, Mike Community Manager, MYOB
Mike_MYOB
13 days ago Place MYOB Announcements
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A new home for our Community is on the way
A new home for our Community is on the way Our Community is moving to a new platform in early November Hi everyone, For the past 19 years, this Community has been a place where members share knowledge, solve problems and support each other. That's a remarkable history, and it's built entirely by you: the members who ask questions, share advice and keep the conversation going every day. Thank you. We're writing to let you know that, in early November, the Community will be moving to a new platform. What isn't changing The platform may be new, but the Community itself is the same. Its purpose, the peers you learn from and the expertise you rely on are all coming with us. Your member profile will be migrated to the new platform. Existing Community content, including the discussions and answers built up over the years, will be migrated too. The URLs & your bookmarks, we will still be community.myob.com A short read-only period To move everything across safely, the Community will be read-only for approximately 3–4 business days while the changeover takes place. During this time you'll still be able to browse and search existing content, but you won't be able to post, reply or send messages. If you have a time-sensitive question, we'd recommend posting it ahead of the read-only period. We'll confirm exact dates in a follow-up announcement. What you need to do Nothing right now. Keep using the Community as you normally would. We'll share everything you need to know well before the change. What to expect from us We'll keep you updated every step of the way: Before the end of October: a post explaining what will be different on the new platform. Before the Community goes read-only: an announcement confirming the dates and what to expect. Once the new Community is live: welcome videos to help you get started. Looking ahead We're looking forward to what the new platform makes possible, including improved search that brings Community content and Help articles together, and better ways for us to share announcements and keep you informed. Questions or feedback? We'd love to hear from you. Please share any questions, thoughts or feedback about the move in the comments below. We'll be monitoring this post and responding as quickly as we can. Thank you for being part of this Community, now and for the next chapter. Mike Community Manager, MYOB
Mike_MYOB
23 days ago Place MYOB Announcements
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Community Forum 2026 - mid year review
📌 Pinned Mike G · Community Manager · July, 2026 If you've been wondering when a community update was coming, that would be a fair question. The answer is: it's here now, and from August, I'll be working to post these monthly. Consider this a catch-up and a commitment in one. Here's what the first six months looked like for our community. CH.01 · The numbers The community at a glance Total visits 1.12M Jan – Jun 2026 Page views 1.6M +40% vs prior period New members 3,010 Welcome to all new members CH.02 · Most visited The conversations that defined H1 Every community reflects what its members actually care about. These were the threads that drew the most discussion, and in a lot of cases, they show exactly what's been on your mind this year. 01. Changes to MYOB AccountRight offline mode most visited 13,252 views 02. New Changes to Super – Payday super 3,400 views 03. Secure Invoicing update 2,408 views Some of these threads cover ground that was uncomfortable, and we're ok with that. A community that only surfaces the wins isn't a community, it's a press release. We've been working closely with MYOB's Product and Leadership teams so that the key themes from these conversations are heard. CH.03 · Most discussed Where people had the most to say By reply count — these are the threads where members were talking the most. 01. AccountRight Single Sign-on 94 replies 02. MYOB not connecting to the ATO 116 replies CH.04 · Ideas exchange Your ideas, in progress Each month we post an update to the ideas exchange — AccountRight and MYOB Business. Here's where things stand after H1: In H1 you submitted 247 new ideas to the exchange. If you've ever wondered whether submitting an idea does anything — the short answer is yes. 17 completed ideas in H1 (which is a great improvement on 2025 already). Keep the ideas and votes coming, and we will keep pushing to have them prioritised. 247 new ideas submitted 17 completed 761 open for votes CH.05 · Member spotlight Who was in the room These members were the most present in H1 — by visit frequency and comment activity. A community is only as live as the people who keep coming back, so it's worth naming them. D6 @Dave6 9 posts in H1 · 450 visits MJ @Mike_James 41 posts in H1 · 151 visits TD @The_Doc 36 posts in H1 · 85 visits LA @Liz_A 101 posts in H1 · 920 visits JK @JennieK 41 posts in H1 · 67 visits CH.06 · The commitment What's different from here Monthly updates, starting August. First week of every month. Same structure as this post — numbers, active threads, ideas exchange progress, and anything worth flagging from the team. If there's something specific you'd like me to include, drop it in the replies. I'm treating this post as the reset, and H2 as the proof. ✓ Monthly update, first week of each month ✓ Ideas exchange recap every update ✓ Top threads — views & discussion ✓ Member spotlight each post Mike G · Community Manager
Mike_MYOB
4 months ago Place MYOB Announcements
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Getting Started on the Community Forum!
Welcome to the MYOB Community Forum! This guide will show you the basics of using the space so you can jump right in and participate. Signing in For first time users visiting the Community Forum, you'll need to be signed in to engage with other members and begin posting. On the top right of the page you will see 'Register' and also 'Sign in'. If you are an MYOB customer already, you can click sign in and use your existing MYOB login to sign in. The first time you do this, you will be prompted to create a username. If you are not an MYOB customer already, you can still join the forum, after clicking register, you will see an option "Don't have an account? Sign up." Click and follow the prompts. Setting up your Profile Your profile is what other users see whenever you make a post or leave a comment. You'll be able to set your own username and profile picture to distinguish yourself from others and can include more information about yourself and your business in your Bio. Posting on our Community Forum To make a post, you'll need to navigate directly to the board your question relates to in order to start a new post. If you're an AccountRight user, check out the boards available here. If you're an MYOB Business user, check out the boards available here. For product improvement suggestions and ideas, you can post these in the Ideas Exchange. Our product feedback loop ensures our product teams are able to see all your posts, votes and comments helping shape future priorities. Check them out below: MYOB Business Ideas Exchange MYOB AccountRight Ideas Exchange We've also set up a few boards where we post all the latest updates from MYOB. Recommend hitting the bell icon on the top right of the board to receive email notifications stay up to date! Bank Feed Updates This board is used to provide updates about bank feeds, this includes when we are aware of any delays in feeds being sent to files. Early Access Programs Discover EAPs that are in progress, coming soon or recently closed for your preview to new features that might be coming to our software! MYOB Announcements Stay up to date with all the latest news coming from MYOB. Community Guidelines We have a set of Community Guidelines in place to ensure everyone has a great experience in the space. Please take the time to read through them before participating in conversations. By participating in the Community Forum, you agree to respect these guidelines. Once your profile is set up and you've read through the Community Guidelines, you're ready to go! We hope you find this space valuable. If you have any further questions or feedback, feel free to reach out! Thanks, Amanda (MYOB Senior Community Experience Analyst)
AmandaMYOB
4 months ago Place MYOB Announcements
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Community shout outs - Quarter 3, 2025
Slightly different this month - I am putting out a quarterly review of the forum instead of monthly. (In part because I did not publish the August monthly review) There are some good signs for our community in here around new content being created, the number of views and comments some of our popular is getting and new members registering. Google AI summaries are often giving people answers without needing to visit a page, so having such strong traffic to this forum helps to show the importance of connection, either with other customers, or with MYOB. We will continue to work on having more announcements, more content and more discussions to make this forum the best ever. Q3 has been busy for the forum. In part due to Australian end of financial year, but also due to our efforts to better promote the forum and its content to our customers. We had a 28% increase in visits to the forum and a 6% increase in views compared to quarter 2. On to Member and Moderator shout outs Mike_James has been as busy as ever, with 99 visits to the forum and 63 replies to discussions. We cant celebrate this enough and love to see when the community helps each other. Liz_A has been very active, visiting the forum 97 times and viewing 494 different pages (posts/discussions). Liz also made 14 replies on the forum and authored 1 solution. Thank you! MMC_Convert continue to pop in a help out as well. MYOB is partnered with MMC Convert for migration services and can help with a variety of migration/data queries, specialising in helping businesses move to MYOB from other software Princess_R is one of our star moderators. You might also see her pop up with replies across Facebook and our social media posts. Princess made a massive 172 replies and had 18 of these marked as solutions by customers. - Thank you Princess (Salamat) Our moderator team combined made 983 replies to posts, had 107 posts marked as solutions and together viewed nearly 6,000 posts. Doreen_P, Genreve_S, Isaiah_C, Shella_A, Earl_HD Finally AmandaMYOB - our Community Analyst completed an incredible task of clearing out a backlog of unmoderated posts. She has viewed 16,184 posts, made 111 replies to posts and authored 24 solutions Thank you to all of the members who are visiting, commenting, asking and answering questions or adding in ideas. What's new? New content for our members In case you missed it, check out the early access programs board at MYOB. Giving you insight into what might be coming soon to our software and giving you the opportunity to be involved Find it here MYOB launched the new MYOB Assist app in Australia which replaces both the MYOB Capture and MYOB Invoicing apps. We have a discussion board now for all apps in one place too Find it here Monthly MYOB Product manager spotlights have been running throughout 2025 Many of our members have great feedback and ideas about our products, these spotlights are a great opportunity to get to know the people behind the scenes and ask them questions! This month we say hello to Thiago De Siqueira – Product Manager for MYOB Practice Management/Compliance Find it here Hot Topics – what has been driving discussion/views? The Secure invoicing upgrade continues to drive a lot of comments from the community 2 main threads here and here as well as the summary here have over 6 thousand views, 600 likes and 275 comments Clearing the AccountRight cache continues to get among the highest views with 1,659 views over the last 3 months. You can view it here The announcement about SMS 2FA has been active with 1,362 views, 92 comments and 75 likes Our regularly updates monthly AccountRight release information post also remains well engaged with 1,248 views What's next? Is there anything you would like to see on the forum? Something new, something different, something that needs to go? Please feel free to send myself of Amanda a private message to connect with feedback, or comment on this post. Cheers, Mike!
Mike_MYOB
9 months ago Place MYOB Announcements
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Part 2: Announcing Changes to our Ideas Exchange
Hey everyone! We announced that we're starting a new Ideas Exchange on the Community Forum a few weeks ago. You can find the post here if you missed it! As we get closer to the launch of our new Ideas Exchange, the current instance for MYOB Business and AccountRight has now been set to read-only mode for the next two weeks. During this time, you’ll be able to view existing posts, you will not be able to vote and comment on them. This has been done so that we can move your insights to our product teams before we go live with the brand new one! November 12th will see our brand new Ideas Exchange for MYOB Business and AccountRight go live! Once this goes live, the old Ideas Exchange will no longer be visible on the Forum. You can expect to see 30-50 of the top trending ideas that have been posted and voted on by our community members over the years to be reposted on the new one. Just because we're starting fresh doesn't mean we're forgetting it all! We've been working hard to ensure we can formalise a strong product feedback loop between this community and our product teams once we go live with the new Ideas exchange. This ensures that your feedback, ideas, votes and comments are all considered by our product and development teams. Super excited to see you all there! Let me know if you have any further questions! Cheers, Amanda.
AmandaMYOB
10 months ago Place MYOB Announcements
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How to set up your profile on the MYOB Community Forum
Hey everyone! Here is a short guide on how to set up your profile on our Community Forum. To start, you'll want to click on your profile icon on the top right of your screen. Click on My Settings From there you'll be able to edit your Username and fill in the Personal Information fields. To update your profile picture, click on the pencil icon on the top right and you'll be able to upload your own or choose from ones already available. Feel free to reach out if you have any further questions or suggestions! Cheers, Amanda.
AmandaMYOB
1 year ago Place MYOB Announcements
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Community Review - May 2025
Hi everyone! Check out the highlights of the Community forum for May above! Its looking great and its all because of YOU and your contributions here. Thank you! Whats new in the forum?! Updated branding (I hope you like it!) If you haven’t already, jump in and update your profile avatar Click on your profile > my settings > click the pencil on the avatar *While you’re there, see what boards you're following and check out your notification settings too New content for our members We introduced a board to communicate when we have any delays to Bank Feeds Find it here We introduced a board to communicate about early access programs at MYOB. Giving you insight into what might be coming soon to our software and giving you the opportunity to be involved Find it here Australian end of financial year (EOFY) is upon us and we have helpful information and resources for our customers Find it here The latest product manager spotlight is live Get to know Simon C (AU Payroll) and ask him a question! Find it here Member and Moderator Highlights Thank you to the superstars out there who participate in the community, answer questions, suggest ideas and make the community a great space for all. AmandaMYOB is amazing at supporting and developing this community for all. With a lot of her work happening behind the scenes. For example, in May, she viewed a massive 5,691 posts, ensuring that the information we have here in the forum is up to date and aligns with our community guidelines Princess_R is part of the fantastic moderation team who are here helping provide answers to questions, or provide guidance when a different type of help may be needed. Mike_James continues to be a Community Hero. He is an avid & active user of the community forum and has an incredible knowledge of our software. Always offering help to others, I salute you! ChrisMc has been a Community for 6 years but over the last 8 months has become more active here at helping other members. Chris is a small business accounting subject matter expert and an MYOB staff member. MMC_Convert joined this community 2 years ago, but only recently started jumping in to help answer member questions, and we love that! MMC Convert are a business partner to MYOB offering services for converting and migrating software Seeing so many different parts of the community feature here is what a community forum is all about, different people coming together to share their expertise, ask questions, solve problems and share ideas. Seeing moderators, combined with members, staff and partners all feature in the highlights shows the value of this community and how we all come together to help THANK YOU ALL! Cheers, MikeG
Mike_MYOB
1 year ago Place MYOB Announcements
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