Number of overdue invoices doesn't match
Is anyone else finding that the "Overdue Invoices" section on the dashboard doesn't always match when you select it? I am finding that it is including invoices that are due that day so they actually aren't overdue until the next day. Today our shows 6 overdue but 4 are actually overdue and 2 are due today. Happens often. Also when we do statements early in the morning on the 1st of the month the "ageing" doesn't appear to have happened, as if we run them again later in the day the current, 30, 60 etc days can change. Can anyone tell me what time we need to wait until? We thought these calculations by MYOB would happen once the date changes at midnight, but it doesn't seem to be the case. Thank you.298Views0likes2Comments
Statement showing what should be "overdue" as "current
I have just tried to print and email February statements, and when reconciling, ive noticed that the customers I have who are on 30 days end of month terms, who have december invoices still outstanding, are showing as current. They should be showing at 30+ overdue, meaning they would be due end of January, now that its end of Feb its still stating current. This has happened for quite a few customers - is there any way to fix, or any reason why its happened?