Are you getting an error message when filling out forms? Force close your app to fix it.
Edit on August 6th 2024
Just a quick update, we've fixed this one up and you shouldn't see this error anymore. Please let us know here in the community or send a quick email at earlyaccesshub@myob.com.
Original post
Hi everyone, We've found a bug, but we're on it! To ensure this bug doesn't get in your way, simply force close your app and reopen it.
Here's how to force close the app:
- On Android: How to close apps on Android
- On iPhone: How to close apps on iPhone
That's it!
Read on if you'd like to dive into the details.
What's happening?
The app shows an error when entering data into forms or fields in our app.
If you're affected by this bug, you'll see an error message saying something like:
"Error: We encountered an issue retrieving your data. Please sign out and try again."
How to fix it
We've set up a quick fix. To get the updated version of the app with the fix, you just need to force close the app and reopen it.
Here's how to force close the app:
- On Android: How to close apps on Android
- On iPhone: How to close apps on iPhone
Anything else?
We're working on a more permanent fix. I'll circle back here with updates as they happen.
Thanks
Thank you for your patience and for helping us build this beautiful app together. Thanks in particular to those of you who reached out to let us know about this issue!
