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MYOB Assist
Find answers for MYOB Assist – the mobile companion app that works with MYOB Business and AccountRight.13 days ago97 Posts MYOB Team
7 days ago189 Posts
Featured Content
Important updates for MYOB Invoice and MYOB Capture apps 17/09/2025 *Australian Customers
Hi everyone, With the exciting launch of the new MYOB Assist app in Australia, this means there will be some changes to the availability of the MYOB Invoice and MYOB Capture apps. For Austra...601Views0likes9Comments
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MYOB Teams app no longer working
I've been using MYOB teams and app since it was introduced without too many issues but all of a sudden since week end 18th October my app isn't showing any new timesheets to approve. I've had to approve them on the desktop. I've updated the app, deleted it and reloaded it, shut my phone off and on... don't know what else I can do Suggestions please66Views0likes1Comment
Reports or access to previous rosters
Can anybody advise how I can retrieve rosters that were created over 12 months ago. Also how do I access the timesheets that were created by my employees over 12 months ago. I need to find the details of what the days and hours that were worked by my employees in the period from the middle of April 2025 to the end of June 202560Views0likes1Comment
MYOB Team - Salaried Employee
Hi Team, I understand that the MYOB website states that only employees with an hourly pay basis can submit hours through MYOB Team. However, from my research, it appears that salaried employees can potentially use the Timesheet function for tracking purposes only. This would involve setting up a separate zero-value payroll category in MYOB AccountRight to record their hours without affecting their salary or pay calculations. Is this information correct? If yes, would you be able to provide a user guide on how to set it up properly in both AccountRight and MYOB Team please as we are looking to use MYOB team for both our salaried and hourly employees. Thank you for your help. Cheers.95Views0likes3CommentsMYOB Team – Geolocation Not Working on iOS and Android
Hi Tech Team, We are currently testing MYOB Team before rolling it out to our staff and have encountered an issue with geolocation. iOS Devices tested: iPhone 14 Pro – iOS 27.0.1 iPhone 16 – iOS 26.5 iPhone 18 Pro Max – iOS 27.0.1 There is no option to allow location access while using the MYOB Team app, and the app does not prompt for location permission when opened. Location therefore shows as OFF in the MYOB Team portal. Samsung Galaxy S20 – Android 13 Location permission is enabled and set to Allow while using the app, but geolocation still shows as OFF in the portal. Could you please advise how we can resolve? Appreciate your response. Thank you.74Views0likes2Comments
Are there any plans to add purchase orders to the Assist app?
Hi All, first off, we're stoked to be using the new app. I've been asked a few times if purchase orders are going to be added at a later stage? Our techs will often need to purchase items while out on a job and it would be awesome if they could use the app to obtain a PO number and then link the transaction with the sale.60Views0likes3CommentsStaff unable to view timesheets in MYOB Team app
We have 40+ staff and a small selection of them cannot view their submitted timesheets via the MYOB Team app, even though I can view the submissions in the backend https://team.myob.com/ portal. Have attached a screenshot of the Timesheet area of my MYOB Team app displaying no submitted shifts, plus a screenshot of the backend portal showing I have submitted 4 shifts. I already submitted a post 2 years about this issue and it is still ongoing, causing much frustration affected staff. We have tried: uninstalling/reinstalling the app removing/re-inviting the staff deleting/re-creating the location None of the above suggestions from MYOB is resolving the issue. Any other suggestions?Solved615Views3likes11CommentsMyob Teams app
I have set up the myob teams app to try and steamline our timesheet submission. We have both casual and salary staff - do I need to set up timesheets for staff or can they just clock on/clock off? For salary staff I read that they cannot use it for timesheets - so do they just use it to submit their leave? I had trouble finding more info once the set up was complete.127Views0likes3Comments
MYOB Assist - What can "Field" user access
Like many others our business used to use capture as a way that employees could send in receipts with a quick note to let me know what job it was for/other details. I tried today to add one of those employees as a Field user in order for them to be able to capture the receipts as before, however it appears that even though they have no other access they can still create invoices, view overdue invoices etc. This is not something I need general employees to have access to! Have I done something wrong or is this the access that is given? If so, that is very disappointing and unacceptable.Solved78Views0likes1CommentUnable to load data in MYOB Assist
Hi there. I am having issues with myob assist saying it can't load data as per the screenshot below Any ideas on how to fix this please? We have deleted the app and reinstalled. Inactivated the email login and reactivated but no change? Thank you Jane920Views0likes22Comments
Assist not uploading captured items to my account
I have uploaded receipts in the past without a problem with the new assist nothing uploads, have tried the email forwarding no success. Have uploaded new app still nothing, there is no prompt to transfer uploaded only a note asking if there are any more uploads to be added. I have signed into the account but there seems to be e prompt missing to actually upload the captured receipt118Views1like2Comments
