Opting out of new security changes
How can I opt out or disable the new security changes. As a small business there is myself and my wife, I don't see where a security risk. If I need an inactivity timeout to lock the device I am going to configure it on my computer not at an application level. I saw a comment that this is for Australian Tax Office compliance. If this is the case why are you forcing it onto New Zealand customers? The two factor auth was painful enough but to have to log back after 20 or 30 minutes is going to completely do my head in.
Bank Transections older than 12m
I have a customer with unpaid invoices for over 12months, he has finally made a payment but I cant allocate that payment to the invoices which are older than 12m as the system only allows me to show the invoices for the last 365 days in bank transections. how can I sort this out?
Sending remittance or statement when overpayment has been made
We mistakenly paid a bill twice. We have applied the credit, however the company has now sent a new invoice to be paid. when applying the credit, the amount is $0 to be paid. The company however is chasing payment for this invoice, even though there is a credit. how do we send a remittance advice advising that this invoice has been applied against the overpayment?Having to Authenticate everytime I log in.
Hi all, Since the latest update, every time I log in I am having to authenticate, and this could be four to five times within the 24 hour time frame. I thought authentication was only required every 24 hours and not every time. Very frustrating, as a bookkeeper, I am in and out of clients files alot during the day. Would appreciate any comments, or if anyone else has this issue? Deb
GNR not available
Hi, setting up a friend's small business. He is not registered for GST, but I cannot set up customer cards as GNR. I get an error message: Error, Import Duty and Input Taxed are invalid types for customer cards. I haven't gone anywhere near those categories. How do I do this so Invoices don't ask for GST?LATEST UPDATE
I posted yesterday re the delays in receiving 2FA not in time to be accepted. I followed the suggestion and added into contacts and my mailbox had already been significantly cleared. Same issues today and I'm told (MYOB website message) its a MYOB problem not just me. But before this I got in this morning and went to check my last reconciled account date and even though it was right file but it gave the year 2020! I hope this is just part of the glitch (?) and it will come back correct next time. Then I realized this all started after the recent updates. No doubt you are aware of this but thought I'd mention anyway. All the best. Rob
NAB Bank Feeds 2 x Loan Accounts
Good day, I hope someone can help (I did a search on the topic but only found one post, 2 years ago, and not really related). I have existing Bank feeds from ANZ for our business across two standard checking accounts and a credit card feeds. No problems, all good and happy. However, I also have a NAB Bank account, with two business mortgage / loan accounts. I think when I set the bank feeds up, for some reason I could not connect NAB bank feeds - is anyone here working with NAB Loan /Morgtage (under a business) bank feeds with no restrictions or reasons I cannot connect these feeds into MYOB Business? I'd be grateful for any input - many thanks!
