Latest topics
Issue with JOB PROFIT and LOSS Report
Just wanting to highlight an issue with the Job Profit and Loss Report- when wanting to display transactions excluding year end adjustments - the report is not responding. It displays the same report as All. Please can this be addressed as a matter of urgency.44Views0likes6CommentsChanging email address when logging into AccountRight
When logging into AccountRight, if I click the 'edit' button and change our email address, does it just work? Just wanting to check there are no hidden things I need to do following changing our email address on the log in screen (can't afford downtime). Thanks!Invoices not sending through to In tray
Hi, Since a couple of days ago we haven't been able to unpload any invoices via email to the Purchases in tray. The link 0 (bills) that we usually type in the email to send them through no longer exists as a pathway. Does anyone know how to reestablish this? or could it be an email/microsoft issue? Thanks in advance LyndaAuto Build inventory - we rent out
Good morning We build an inventory item and then we have an actual cost of the new item. But we rent the item out over a fixed term of 6 to 12 months, I don't want the full cost of the Built Item to go against the rental income (it would always show negative) - how/what do I do to more or less amortise the cost over the rental period? Thanks in advance CaroleCan't open employee card file
Hi MYOB Community, I have one employee card file that I am unable to open, with the error message displaying "Something's gone wrong and AccountRight needs to close. We're really sorry. Errors like this are usually one-offs, but if you keep having problems, check for a solution". This happened to us with another employee about 2 months ago and the error was fixed by an MYOB rep' who had to run a script in the background on our company file. Does anybody know how to do this? I really need to get this fixed and am not sure why this keeps happening. Thanks in advance for your feedback.Solved41Views0likes5CommentsPayroll/card file
When accessing card file, an employee is flagged with an error " Something's gone wrong and AccountRight needs to close." when i close and restart it still maintains this error. When I try to access "payroll details" with the same employee it flags another error "More then one employee payroll details exists for employee ID =71. If i try to make amendments in the card file it has the error " Something's gone wrong and AccountRight needs to close.". I am going round in circles.13Views0likes3CommentsCan't log in
Good morning I am battling to log into MYOB. Just pressed the "upgrade" button and when I try to open the file it says "Upgrade is in progress - This company file is currently being upgraded. You can sign on once the upgrade is complete". I've waited and waited but it keeps on doing that. I have wages to do. Please help.Solved82Views0likes9CommentsReport of Supplier Transactions by Acct
Hi, I'm hoping someone can help me out with a report I can't seem to generate? We need to audit our purchase figures against those lodged by our suppliers with our buying group BUT it needs to exclude freight charges & discounts given. The 'Purchases [Supplier Detail]' report is almost perfect only I can't filter the GL accounts included in the report. Is there another report that will achieve closer to what I need, or is the best bet to export 'Purchases [Supplier Detail]' report and manipulate in excel? I'd prefer not to as it's a large number of suppliers and need to generate monthly reports. Thanks!12Views0likes1CommentItems List is [READ ONLY]
Myself and another user both have administrator access to the file and have both created many inventory codes however a few days ago I noticed the icon to create a new code is greyed out and it seems impossible to add new inventory. The items list itself is in READ ONLY mode. I been through all the settings, double checked the user access, everything seems normal except for this inability to add a code. Help would appreciated, thanks in advance. Screenshot attached.Inactive employees' entitlement is excluded
Hi, We need to run an entitlement report of FY24 for auditors. All those terminated employees with inactive marked are excluded from the report. We used below solution without success. Even all the employees including inactive employees are picked, the report has no change. 2 MYOB users have same result by trying both APP and Web versions. Could you please advise urgently if this function has been removed from MYOB AccountRight? Or any solution? Many thanks.25Views0likes3CommentsUnpaid leave paid out not reducing leave balance & full timer returned as casual
We have employees who were paid out unused leave on termination, but this has not reduced their available leave balance. When they came back later on as a casual, their leave balances were reinstated, but they were also accruing leave as a casual. I have tried to process adjustments per Accountright instructions, but this has caused differences in the Hours from pays and the Card balance. Can someone please help me fix this?Super contributions returned and re processed
I have had several Qtrs where one or more contributions have been returned. I have followed the instructions on how to reverse the original payment, re process the successful ones via Payroll liabilities and resubmitting the unsuccessful ones. My problem is that the successful payments are showing as paid and reversed only, and not showing the re processed part. So it looks like the affected employees have not been paid. This is causing huge variances in the Superannuation Payments Report on certain employees. Can someone from support please help me, I need to get this rectified asap. Thank you14Views0likes2CommentsLink different bank accounts to different invoice templates
Hi there My business [one ABN] trades under 2 business names and I have a different bank account for each. I can't work out how to change the bank account details in the second template that I set up. Can anyone offer directions on that? Thanks Pete18Views0likes2Comments