Incident Communications

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Intermittent login errors 12/09/2024
Hi all, We are currently investigating an issue with errors using some of our online services. For most customers, this will be impacting the ability to log in. For others it may be with purc...
MikeG1
8 days ago
40Views
0likes
1Comment
BNZ Bankfeeds not received 03/09/24
Hi everyone, We have been advised some or all customers on BNZ API feed might not have received their bank feeds today. We expect that this will be sorted in the transaction refresh tomorro...
MikeG1
17 days ago
4Views
0likes
0Comments
ASB Bank feed delay (NZ only) 23/08/24
Hi all, Just an update that ASB have been unable to send us through todays data for bankfeeds. We are waiting for an update from ASB. Sorry for the inconvenience on the delay, hopefully we re...
MikeG1
28 days ago
28Views
1like
0Comments
13/08 - MYOB urgently needs to restart some services. Estimated 30mins downtime
Hi everyone, We are aware that some of our services have been impacted today and in order to restore services we need to restart these. During this restart, it will affect your ability to p...
MikeG1
2 months ago
35Views
2likes
1Comment
Currently under investigation > Update 12/08/24
Hello everyone, The issue which meant that some customers were no longer able to reprint or email invoices that are in a locked period will be resolved with the next AccountRight version releas...
MikeG1
2 months ago
653Views
11likes
0Comments
01/08 AccountRight NZ intermittent login errors
Hi all, We are aware of an incident that is affecting some customers in New Zealand trying to log in to their AccountRight desktop files. We are working hard to investigate and resolve this...
MikeG1
2 months ago
40Views
1like
1Comment
Old login URLs decommissioned - please update
Hi everyone Please note that the below login URLs are no longer valid. essentials.myob.com.au essentials.myob.co.nz Please ensure that you are updating any bookmarks you have in br...
MikeG1
2 months ago
488Views
1like
0Comments
Update 10:15 AU 20/07 > Global IT Incident - resolved
Hello everyone, We are pleased to report that following the global issue affecting CrowdStrike, service has been restored to all MYOB solutions and we are operating again as expected. MYOB...
MikeG1
2 months ago
146Views
0likes
0Comments
Resolved > Monitoring: MYOB PayGlobal Online - customers unable to login 11/07/24
**Update 12:30pm AU - We have been advised by our vendor that they have resolved the underlying issue causing the PayGlobal connectivity disruption.We will continue to monitor the system as it stabi...
MikeG1
3 months ago
25Views
0likes
0Comments