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Needles55's avatar
Needles55
Experienced User
2 years ago

AccountsRight basic confirmation

Hi I have been locked out of using my  Accounts right, tried help and she told me that I have to subscribe at $65 per month, I just want to use my existing program off line. My business is small and...
  • Needles55's avatar
    Needles55
    2 years ago

    Hi Leneth

     

    Private maeeages doesnt open, can I put my info on this reply ? 

     

    This is my error message

    Unable to connect to the online confirmation service. 

    You may not be connected to the internet or your computer's firewall may not allow conformation. 

    We recommend that you try by phone. 

    I tried by phone without success, in the end the overseas lady suggested I upgrade and pay $65 per month. I am a small business and would like to continue with my current offline account. 

    i have also tried turning off my firewalls

Grantly's avatar
Grantly
Experienced User

I need a confirmation file. I see you ask for a PM. But I cant pm you for some reason???

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
2 years ago

Hi Grantly,

 

Thank you for your post. I'll be glad to assist you with this. I've granted you an access to it. Please send me a Private Message containing the following:

 

  • Serial number
  • Business name
  • Company File ID and build number (Help>> About MYOB AccountRight)

 

Please let me know if you need further help.

 

Kind regards,

Sai

 

  • Grantly's avatar
    Grantly
    Experienced User
    2 years ago

    Tied to pm you just now. Not sure it worked as it said the text was in the wrong format??/

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