Confirm Company File
In July I had an error on opening the MYOB AccountRight application requiring that the Company File be confirmed:
https://community.myob.com/t5/AccountRight-Getting-started/Confirm-Company-File-Issue/td-p/825263
The issue was resolved when the Support team forwarded me a license file to upload.
I have the same error on application startup now. I have uploaded the license file I received in July and that allows MYOB to open for that session only. I need to upload the license file each time I open the application.
Do I need a new license file that will persist each time the application is opened? Hope you can help as the countdown is now down to 5 days.
Regards
Steve
Hi bentleighbowls,
Thank you for getting back to us and for clarifying some information for me.
In this matter, if you are using the older AccountRight version (2013 - 2023.5), you would need to install the latest version of AccountRight to confirm your company file automatically. Please see this helpful article that has information about Getting the latest version. After updating to the latest version, you may confirm your company file by going to Help >> Confirm a File >> Select by Phone.
If this does not help, I have also sent you a private message requesting the necessary information to assist you further. To access this, please click on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears.
Please do not hesitate to return to the Community Forum if you have any further inquiries. Our team is always here to help.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
